Bilingual Claims Customer Service Representative (Auto Insurance)

SUMMARY: Ensures delivery of excellent customer service over the phone by providing professional and efficient communication and processing. First point of contact for the claims department.

DUTIES AND RESPONSIBILITIES:

· Manages large quantities of inbound/outbound calls in a timely manner.

· Inputs new claims into claims system that are reported via telephone and online reporting.

· Identifies callers’ needs, clarifies information, researches every issue, and resolves call if appropriate.

· Identifies calls that need adjuster attention, transfers to adjuster, and escalates calls when appropriate per company standards.

· Provides excellent customer service to insureds, claimants, attorneys, and other callers.

· Responsible for appropriately handling the claims department e-mail.

· Assists claims management with various tasks and projects.

· Responsible for appropriately handling the claims document queues.

· Ensures current and complete documentation of claim notes.

· Assists and backs up other customer service representatives as needed.

· Meets personal/team qualitative and quantitative targets.

· Appropriately handles all inbound mail received.

· Performs other related duties as assigned by management.

QUALIFICATIONS:

· Bilingual

· Prior auto insurance experience preferred

· High school diploma or general education degree (GED), or one to three months related experience and/or training, or equivalent combination of education and experience.

· Computer skills required: Microsoft Office, efficient typist.

· Able to work set schedule Monday - Friday 8:30 AM - 5:30 PM CT

We use automated systems to help screen applications. Filters may impact which candidates move forward.

Job Type: Full-time

Pay: $17.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance
• Work from home

Application Question(s):

• Are you located in the DFW area?

Experience:

• auto insurance: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Language:

• Spanish (Required)

Work Location: Remote