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Bilingual Collector Clerk
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SUMMARY: Each AR Clerk will have ultimate responsibility for a class of accounts (e.g. Retail Division, Foodservice Division) and ensure effective collection of accounts receivable, including but not limited to the following duties:
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Ensure acceptable and timely payment from customers (assigned accounts)
- Communication with customers via telephone, text, email or other means
- Ability to utilize FTNI or other tools to collect.
- Conduct research on customer accounts, short payments, skipped invoices, non-sufficient funds checks, etc. (assigned accounts)
- Ability to explain to customer and to collect these variance amounts
- Handles collections process, which includes monitoring (assigned accounts) past due accounts, making collections calls, payment arrangements, mailing of customer statements (assigned accounts) with direction from Collections Manager
- Assist with order releasing when necessary
- Promote and assist other AR Clerks in the completion of their duties
- Promote communication and provide adequate flow of information to Management and with Division Manager
- Maintains appropriate communications with other areas including Customer Service, Distribution, Sales and Human Resources
- Perform other related duties or special assignments as requested by Collections Manager, Chief Financial Officer or Chief Executive Officer
ESSENTIAL SKILLS AND EXPERIENCE:
- Sales skills to collect payment from customers while maintaining the relationship between Diaz and the customer
- Bilingual is a must (Spanish/English)
- Quality orientation and attention to detail
- Problem analysis and problem resolution
- Excellent interpersonal and communication skills
- High performance and a strong team player
- Quality management
- Maintaining compliance with policies and procedures
- Computer proficiency
- Use of Office @ Hand is required
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