Bilingual Coordinator (Part-Time w/ Potential for Full-Time)

Job Summary

We are seeking a highly organized, professional Bilingual Coordinator to join our team on a part-time basis. This role is essential in bridging communication gaps and ensuring our clients receive timely transportation assistance. You will be the primary point of contact for clients, managing everything from initial applications and scheduling to Medicaid voucher reconciliation. The ideal candidate is a multitasker who thrives in a fast-paced environment and is committed to providing exceptional service to our community.

Core Responsibilities

Client Communication & Support

• Daily Intake: Monitor and process all incoming voice and email requests for assistance daily.
• Direct Assistance: Receive incoming calls to help clients with transportation needs, application queries, and general questions.
• Information Provider: Educate clients on internal policies, procedures, and the specific Medicaid process for requesting transportation vouchers.
• Outreach: Contact clients as needed to confirm appointment details and provide pickup information for the upcoming transport schedule.

Data Management & Scheduling

• Record Maintenance: Enter, confirm, and update client information in the database to ensure 100% accuracy.
• Provider Management: Add and update provider information in the system; confirm details regularly.
• Scheduling Oversight: Coordinate client appointments and process scheduling changes with both clients and providers using Trapeze or similar scheduling software.
• Reporting: Document all denial information in the database and process "Request-a-Ride" entries daily according to established protocols.

Administrative & Technical Tasks

• Medicaid Processing: Reconcile Medicaid transportation vouchers by verifying services within the Trapeze system.
• Application Lifecycle: Review new client applications, notify clients of missing data, and complete master files.
• Operations Support: Relieve the dispatch and transport teams as needed to ensure continuous service.
• Leadership: Assist the staff in developing communication plans for Spanish-speaking clients to ensure continuation of service when you are unavailable.
• Executive Assistance: Provide administrative support to Deputy Director as requested

Requirements & Qualifications

• Bilingual Proficiency: Fluent in Spanish and English (written and verbal) is required to assist our diverse client base.
• Technical Skills: Proficiency in database management and scheduling software (experience with Trapeze is a plus).
• Professionalism: Ability to maintain a high level of professionalism and confidentiality at all times.
• Detail Oriented: Strong commitment to data consistency and accuracy.
• Adaptability: Willingness to "pitch in" where needed, including dispatch, transport, or volunteer training.

How to Apply:
Please submit your resume and a brief cover letter highlighting your bilingual experience to mspringer@kidone.org.

Pay: $14.00 - $15.00 per hour

Benefits:

• Dental insurance
• Flexible spending account
• Paid time off
• Retirement plan
• Vision insurance

Work Location: In person