Bilingual Customer Experience Specialist

Job Title: Bilingual Customer Experience Specialist

Compensation: $23.50- $25.50/hour

Housing Available: No

Reporting to: Customer Experience Manager

Direct Reports: None

As the first point of contact for families at Keystone Science School (KSS), the Customer Experience Specialist plays a vital role in shaping both first and lasting impressions. This position ensures a seamless and welcoming experience by guiding families through key processes such as check-in, check-out, and program logistics while delivering clear and professional communication.

Additionally, the role is responsible for maintaining essential systems, upholding compliance with administrative policies, and streamlining operations to enhance efficiency. By balancing customer service with operational oversight, this position contributes to a positive and coordinated experience for all KSS participants.

Key Operations and Compliance

Customer Service & Communication

Data Management & Analysis

Keystone Science School (KSS) ignites curiosity and critical thinking through hands-on, nature-based learning. Nestled at 9,200 feet in Colorado’s Rocky Mountains, our 23-acre campus serves as a hub for immersive, inquiry-driven experiences. Since 1976, we have combined outdoor adventure with STEM education, empowering students, teachers, and communities. Our programs—including summer camps, school-based learning, and outdoor education—promote scientific exploration, leadership, and environmental stewardship. With modern log-style dorms, a dining hall, an outdoor amphitheater, and an observatory, KSS provides an inspiring setting for discovery.

At KSS, our staff are essential to our mission. We are proud to offer rewarding benefits including professional development opportunities and those listed below.

During the School year this position primarily operates in an open office environment, typically from 9:00 AM to 5:00 PM, with flexibility based on events or business needs. KSS offers a hybrid work model, requiring in-office presence on Mondays and Tuesdays, with the option to work remotely two days between Wednesday and Friday. In the summer this position follows a 4-day, 10-hour workweek (4/10 schedule), combining office-based work with outdoor responsibilities in the summer. The office is an open, shared space, requiring the ability to focus while working in close proximity to teammates. Noise levels are generally moderate but may vary seasonally based on program activities and staffing. Occasional schedule adjustments may be necessary based on program needs.