Bilingual Customer Service Representative

Description

Responsibilities:

• 
  Manage and respond to client inquiries via phone, email, and other communication channels.
• Assist with client surveys and review request responses via Birdseye and Litify integration.
• Effectively manage and resolve client complaints, concerns, or issues in a professional and timely manner.
• Collaborate with internal legal staff to ensure accurate and timely communication with clients.
• Maintain detailed records of client interactions and communications.
• Conduct follow-up calls to ensure client satisfaction and gather feedback.
• Assist with monitoring client contact between departments as the case progresses.
• Maintain a comprehensive understanding of the firm’s services, processes, and ongoing cases to assist clients effectively.
• Stay informed about relevant legal processes and procedures to provide accurate information to clients.

Qualifications:

• 
  High school diploma required; a Bachelor's degree preferred.
• Previous customer service experience required, preferably in a personal injury law firm setting.
• A strong understanding of PI legal processes is preferred.
• Excellent communication skills, both verbal and written.
• Proven ability to solve problems effectively, especially in high stress situations.
• Strong interpersonal skills and the ability to interact with clients in a compassionate and understanding manner.
• Detail-oriented with strong organizational and multitasking abilities.
• Commitment to maintaining confidentiality and handling sensitive information with discretion.

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance
• Life insurance
• Paid time off

About Avrek Law

Avrek Law Firm is a trusted and highly regarded personal injury attorney. With a focus on achieving justice for their clients, they provide aggressive and thoughtful legal representation. If you have been injured in an accident caused by someone else's negligence, Avrek Law Firm is here to help you navigate through the legal process. Their experienced team understands the challenges faced by injured victims during this difficult time, as powerful private interests often stack the legal system against them. Avrek Law Firm levels the playing field by fighting for fair compensation for your injuries. They have a track record of success, having secured over $1 billion for their clients. Most importantly, they work on a contingency basis, meaning you won't pay anything until they win your case. Contact Avrek Law Firm today for a free consultation and let them fight for the justice you deserve.