Bilingual Customer Service Representative

Medi Healthcare Solutions
We are a call center, specialized in supporting insurance agencies and their agents; Our clients help people with Medicare find the plan that best suits their needs.

We are seeking dedicated and professional Customer Service Representatives (CSRs) to join our team. If you're a motivated individual with a passion for helping others and achieving goals, we want to hear from you!

Key Responsibilities:

• Inbound & Outbound Calls: Handle inbound and outbound calls while meeting monthly goals and performance metrics.
• Scripting & Customer Service: Follow specific campaign scripts to ensure consistent messaging and high-quality service, addressing any customer inquiries and providing solutions as needed.
• Data Entry & CRM Updates: Accurately update and maintain customer/member information in our CRM system to ensure it remains current and precise.
• Professionalism: Maintain a high level of professionalism in all interactions, ensuring the organization is represented positively in every customer touchpoint.
• Adherence to Guidelines: Follow company policies, procedures, and values at all times to ensure compliance and consistency.

Key Accountabilities:

• Timely Communication: Relay important appointment information to the assigned agent promptly.
• Building Rapport: Engage with prospects meaningfully, actively listen to their needs, and capture key details for follow-up.
• Empathy & Support: Develop strong empathy skills to better understand and support the needs of both agents and customers.
• Call Planning & Goal Achievement: Prioritize daily calls efficiently to ensure all enrollment and performance goals are consistently met.
• Lead Management: Keep all lead information up to date and transparent within the company’s lead management system.

Qualifications:

• Customer Service Experience: Previous experience in customer service, healthcare, or a related field is a plus.
• Bilingual Skills: In addition to English, fluency in another language is highly preferred.
• Communication Skills: Strong verbal and written communication skills with the ability to explain complex information clearly and professionally.
• Team Player: Ability to work effectively both independently and as part of a collaborative team.
• Problem-Solving: Excellent problem-solving abilities and attention to detail to ensure accurate outcomes.
• Technical Proficiency: Comfortable with computer systems, CRM tools, and data entry.
• Positive Attitude: A proactive and positive attitude with a passion for providing exceptional customer experiences.

Job Type: Full-time

Pay: $17.75 - $18.00 per hour

Benefits:

• 401(k) matching
• Health insurance
• On-the-job training
• Paid time off

Application Question(s):

• Are you bilingual?

Work Location: In person