Bilingual Customer Service Representative

Position: Bilingual Healthcare Customer Service Representative (Spanish/English)

Location: 100% Remote

Pay: $20.50/hr. plus Fringe Health & Wellness at $5.09 hourly up to 40 hours max per week)

Schedule: 40 hours/week (M-F) between 6 AM - 7 PM AZ time (Must be available to work an 8-hour shift within that range)

Duration: 6-month contract with possible extension or conversion to Perm.

Position Overview: The Bilingual Healthcare CSR will handle inbound calls and chats related to healthcare services, including authorizations, eligibility, claims status, and appointment coordination. This role requires strong communication skills, attention to detail, and the ability to perform in a metrics-driven environment.

Key Responsibilities

• Handle inbound calls, chats, and occasional outbound calls in a high-volume call center

• Assist with healthcare-related inquiries, including authorizations, eligibility, claims status, and provider information

• Support appointment scheduling and coordination

• Accurately document all interactions in internal systems

• Maintain a strong focus on first-call resolution and customer satisfaction

• Meet and exceed performance metrics, including QA, AHT, and schedule adherence

• Navigate multiple systems while managing customer interactions efficiently

• Ensure compliance with HIPAA and data privacy standards

Required Qualifications

• Fully bilingual in Spanish and English (verbal and written)

• Minimum 2 years of call center experience in a metrics-driven environment

• Strong understanding of call center performance metrics (QA, AHT, adherence)

• Experience using multiple systems and Microsoft Office tools

• High school diploma or GED

Preferred Qualifications

• Healthcare customer service experience (payer or provider side preferred)

• Experience handling high-volume call environments

• Experience with chat support

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