Bilingual Customer Service Representative

Job Summary: As a Customer Service Representative, you will be the primary point of contact for our company's customers. You'll handle inquiries, resolve complaints, provide information, and maintain a high level of professionalism and customer satisfaction.

Responsibilities:

• Customer Interaction: Interact with customers via phone, email, chat, or in-person to provide information about products/services and address inquiries or concerns.
• Issue Resolution: Resolve customer complaints, troubleshoot problems, and ensure timely resolution by collaborating with other departments if necessary.
• Maintain Records: Accurately document all interactions and transactions with customers using our CRM system.
• Product Knowledge: Stay informed about company products/services to effectively address customer questions and concerns.
• Process Improvement: Identify recurring issues and suggest process improvements to enhance customer experience.
• Customer Feedback: Collect and relay customer feedback to the relevant teams to enhance products/services and overall customer satisfaction.
• Adherence to Policies: Adhere to company policies and procedures while maintaining a courteous and professional demeanor in all customer interactions.
• Administration: Filing of customer information and orders, as well as restocking of small equipment such as remotes and keypads.
• Other duties may be assigned by your supervisor.

Requirements:

• High school diploma or equivalent; some college education preferred.
• Proven customer support experience or experience as a Customer Service Representative.
• Excellent communication skills, both verbal and written.
• Proficiency in using CRM software and other relevant tools.
• Ability to multitask, prioritize, and manage time effectively.
• Problem-solving skills and the ability to handle stressful situations calmly and professionally.
• Flexibility to work in shifts, including weekends and holidays if required.

Preferred Qualities:

• Empathy and patience when dealing with customers.
• Strong attention to detail.
• Ability to work independently and within a team environment.
• Willingness to learn and adapt to new processes and technologies.

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Language:

• Spanish (Required)

Work Location: In person