Bilingual Customer Service Representative - Part Time

ABOUT THE ORGANIZATION

The Center for Disability Rights is a Disability-led organization where a majority of the board members, management staff, and staff are themselves people with disabilities. This critical difference sets the organization apart from other organizations that were established to serve and support people with disabilities but are not governed, managed and staff by people with disabilities themselves.

CDR began as an all-volunteer advocacy group that – in 1989 – secured a public commitment from the Rochester Transit Authority to put lifts on its buses and a state law that required access to public transit before enactment of the Americans with Disabilities Act. CDR remained an all-volunteer advocacy group until 1998 when the organization secured funding for a small handful of staff to provide direct services.

Over 25 years, the organization grew in budget and footprint. Today, the organization has revenue exceeding $50 million and serves people across the entire state of New York. CDR has program and administrative offices in Corning, Geneva and Rochester, as well as a policy office in Albany. CDR also supports Disabled advocates working in Washington DC to pass federal legislation ensuring that Disabled individuals have a right to live in freedom.

Although the organization has grown dramatically, it retains the core values of its founding members who experienced the sting of segregation and isolation. Their spirit of service lives on in the organization. CDR’s accomplishments include:

• Successfully suing the Rochester Genesee Regional Transportation Authority to secure paratransit services that comply with the Americans with Disabilities Act.
• Securing state legislation that created the Consumer Directed Personal Assistance Program, the Nursing Home Transition and Diversion Waiver, the Access to Home Program, and the Olmstead Housing Subsidy.
• Securing federal policy changes that promote community integration, including the creation of the Real Choice Systems Change grants the establishment of the Minimum Data Set community integration referral requirement, and the Community First Choice Option.
• Developing a model for nursing facility and institutional transition and training people from over 40 states, the territory of Guam and the District of Columbia
• Saving Obamacare and Medicaid in 2017 during the Summer of ADAPT – 36 days of Disability Rights protests that spanned the entire country and transformed the Congressional fight over Medicaid into a fight for Disability Freedom.
• Crafting federal legislative language that would give Disabled individuals a statutory and enforceable civil right to live in freedom.

Job Summary: We are looking for a part time Bilingual (English & Spanish) Customer Service Representative to provide administrative and technical customer service assistance to various departments, attendants and consumers. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Customer Representative Job Duties:

• Answer incoming telephone calls, screen calls, and write electronic tickets to appropriate staff members.
• Utilize Web-Office software to access Pooled Trust member accounts, advise when a Pooled Trust email or fax is received.
• Address all assigned tickets within the expected timeframe required.
• Process voicemails for the Pooled Trust by using ILS and calling the consumers back.
• Assist Supervisor in addressing all abandoned calls to the Pooled Trust.
• May perform other duties as assigned

Qualifications and Experience:

• High School Diploma or General Education Degree (GED).
• One (01) year customer service and call center experience required.

Skills and Competencies:

• Bilingual (English & Spanish)
• Proficient written and oral language skills.
• Ability to maintain confidentiality as per the nature of work.
• Ability to manage multiple projects simultaneously.
• Ability to work independently with minimum supervision.

This is an office-based job. Hours for this position are 11:00 AM to 2:00 PM, Monday, Thursday, and Friday. Maximum of 12 hours per week, additional hours are negotiable.

Our workplace is welcoming to all. We strongly encourage qualified individuals with disabilities to apply. We are proud to be an equal opportunity and affirmative action employer and are committed to creating an inclusive and accessible environment for all candidates.

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

The reasoning behind the second statement is that many employers are releasing employees who require Visa sponsorship.

U.S. employers are not required to sponsor employees for immigration. You can freely specify “no sponsorship” in a job ad and refuse to consider people who are not already authorized to work in the US.

To sponsor a work visa, a company must offer a qualifying job to a foreign national, demonstrate that no qualified U.S. workers are available for the position, and file the appropriate petitions and forms with the country's immigration authorities, such as the U.S. Department of Labor (DOL) and U.S. Citizenship and Immigration Services (USCIS). The employer is responsible for verifying the worker's qualifications, complying with labor laws and prevailing wage requirements, providing a job offer and contract, paying visa processing fees, and submitting supporting documentation.

Job Type: Full-time

Pay: $17.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

People with a criminal record are encouraged to apply

Work Location: In person