BILINGUAL Customer Service/Collections Specialist

******Bilingual Patient Account Representative******

DataSearch Inc., a 50 Year Old Provider of Medical Receivable Services is Seeking Full Time Experienced Professionals. We have Immediate Openings for Call Center Collection Representatives for Early Stage hospital and physician accounts. Starting Pay based on experience, plus unlimited Monthly Incentive that is paid the following month! Major Medical Insurance after Ninety Days, Free Life Insurance, Paid Vacations and Holidays, and matching 401K. Our Clients represent some of the most respected Healthcare Providers throughout Texas and the United States. If you are Self-Motivated and driven to succeed, contact us immediately. EOE Direct Hire. Customer Service, and/or Call Center, Experience Required. Experience following up on Hospital or Physician claims is highly desireable! Must be fully fluent in both English and Spanish.

Full Time, with 8 hours daily, Monday through Friday.

JOB SUMMARY

Accountable for all parts of Collection and follow up processes.

PRIMARY DUTIES AND RESPONSIBILITIES

• Responsible for account follow up and collections. This includes inbound and outbound calls daily.
• Accurately and thoroughly document the collection activity performed.
• Review the account information and necessary system applications to determine the subsequent appropriate work action.
• Verify account resolution utilizing appropriate resources and applications.
• Initiate telephone or letter contact to patients to obtain payment options.
• Manage and maintain desk inventory daily and resolve high priority and aged inventory.
• KNOWLEDGE, SKILLS, ABILITIES
• To perform this job to its fullest and be successful an individual must be able to perform each necessary task satisfactorily. The qualifications below are representative of the knowledge, skill and/or ability we are seeking in applicants.
• Qualifications:
• Outstanding Customer Service Skills
• Good written and verbal communication skills
• Technical skills including PC and MS Outlook
• Basic Math skills
• Type minimum 40 wpm

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• EDUCATION / EXPERIENCE
• High school diploma or equivalent education
• 1-5 Years’ experience in call center, customer service, or 3rd party collections

Job Type: Full-time

Pay: $14.00 - $16.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience:

• customer service: 1 year (Required)
• call center: 1 year (Required)

Language:

• Spanish (Preferred)

Ability to Commute:

• San Antonio, TX 78216 (Required)

Ability to Relocate:

• San Antonio, TX 78216: Relocate before starting work (Required)

Work Location: In person