Bilingual Dispatcher / Scheduler

Overview
Tom’s Complete Construction is a growing construction and maintenance company that works alongside Fischer Asset Management to support residential properties throughout the Cleveland and Akron areas. We are hiring a Bilingual (Spanish English) Dispatcher/Scheduler to help coordinate maintenance work orders, communicate with tenants, and support our field maintenance team.

This role is ideal for someone who is highly organized, professional in written communication, comfortable managing a busy schedule, and able to keep multiple moving pieces on track. The Bilingual Dispatcher/Scheduler will serve as a key point of contact between tenants, property management, and our maintenance technicians. This person will help schedule maintenance work orders, confirm access with tenants, communicate updates, and ensure work orders are properly coordinated from start to finish.

Responsibilities

• Schedule maintenance work orders with tenants and maintenance technicians
• Communicate with tenants in both English and Spanish regarding repairs, appointments, access, and updates
• Communicate with tenants and team members in a friendly, professional, and firm manner while maintaining company policies, schedules, and expectations.
• Serve as the go-between contact for tenants, the maintenance team, and office staff
• Monitor incoming work orders and assist with prioritizing scheduling needs
• Confirm appointments, follow up on missed access, and document communication clearly
• Provide professional written updates through property management software, email, and messaging systems
• Help maintain an organized schedule for technicians across multiple properties
• Communicate delays, reschedules, access issues, or urgent concerns to the appropriate team members
• Support general office coordination related to maintenance operations

Requirements

• Fluent in both Spanish and English
• Strong organizational and scheduling skills
• Excellent written professional communication
• Ability to communicate clearly, calmly, and professionally with tenants and team members
• Comfortable handling multiple work orders, calls, messages, and schedule changes throughout the day
• Strong attention to detail and follow-through
• Ability to document communication accurately
• Basic computer skills and comfort learning property management or work order software

Preferred Qualifications

• Experience in construction, maintenance, property management, or trades-related fields
• Experience usingAppFolio or similar property management/work order software
• Prior dispatching, scheduling, customer service, or administrative experience
• Familiarity with residential maintenance terminology and repair coordination

Schedule

Full-time, in office position. Specific schedule to be discussed during the interview process, generally we operate on a flexible first shift schedule.

Compensation & Benefits

Tom’s Complete Construction offers competitive pay based on experience, along with benefits including paid time off, health, dental, and vision insurance, and a 401(k) plan with company matching.

How to Apply

Interested candidates should submit a resume and a brief summary of relevant experience, including Spanish/English fluency and any scheduling, dispatching, construction, maintenance, or property management experience. We look forward to hearing from you!

Pay: $19.00 - $23.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Language:

• Spanish fluently (Preferred)

Work Location: In person