Bilingual Front Desk Receptionist

Wesley Shelter Inc. is the domestic violence and sexual assault response agency in Wilson County. Wesley Shelter has been serving the Wilson community through its many programs since 1983. Services include: 24-Hour Crisis Line, Domestic and Sexual Violence Response, The Edward Y.C. Thorne Safe House, Legal Services, Therapy, Children's Programs, Hispanic Outreach Services, Community Education, Prevention Services, The Clothes Line and more.

Monday-Friday 8:30am to 4:30pm (4 day workweek: choose Tues, Wed, or Thurs off)

· Answer phones take messages and relay messages efficiently – get accurate contact information. When Spanish speaking individual presents, communicate in their language. Assess for safety.

· Follows protocol for inquiries regarding shelter availability. Follows confidentiality guidelines for all requests.

· Answer doors using effective safety procedures. Welcomes everyone assuring victims they have come to the right place for help.

· Promptly notify staff member when they have a call, appointment or walk-in client who needs services. Initiate the Request for Services form and any other appropriate forms when necessary and contact the appropriate staff member.

· Have volunteers sign in on the Volunteer Log. Submit Wesley Shelter Monthly Stat Summary regarding volunteer hours.

· Receive donations, sort when time allows and keep accurate donation records. Record donations in database, capture photo if consent is given and send to the ED and for thank you note.

· Keep accurate, up-to-the-minute records of which staff members are out of the building, where they are, and when they will return.

· Maintain accurate list of all staff cell phone numbers and contact information.

· Attend staff meetings and staff development when appropriate. If Office Support is not available, record and type minutes of staff meetings, submit to ED for approval and e-mail to staff.

· All other duties as prescribed by Executive Director

Qualifications:

· High School Diploma (required) and some college (preferred).

· Minimum of 2 years of experience in a front desk, administrative, or receptionist role.

· Bilingual in English and Spanish ~ Required

· Understanding of issues related to domestic violence, sexual assault, human trafficking, and trauma-informed care.

· Excellent communication and customer service skills.

· Ability to work independently, manage multiple tasks, and meet deadlines.

· Proficiency in Microsoft Office Suite and experience with data management systems.

Additional Requirements:.

· Ability to work in a fast-paced environment.

· Valid driver’s license and access to reliable transportation.

· Successful completion of a background check.

Salary:
$14.00- $16.00 an hour

Wesley Shelter, Inc. is committed to creating a diverse and inclusive workplace and strongly encourages individuals from all backgrounds to apply.

Pay: $14.00 - $16.00 per hour

Work Location: In person