Bilingual Front Desk Receptionist

Job Summary:
We are seeking a Front Desk Agent to join our team. The ideal candidate will be the first point of contact for guests, providing exceptional customer service and creating a positive experience from check-in to check-out.

Responsibilities:
- Greet and welcome guests in a friendly and professional manner
- Handle guest check-ins and check-outs efficiently
- Answer phone calls and direct inquiries to the appropriate department
- Assist guests with requests and provide information about hotel services
- Process reservations and cancellations accurately
- Manage payment transactions and maintain guest accounts
- Ensure the lobby area is clean and presentable at all times

Skills:
- Proficiency in phone systems and front desk software
- Excellent communication and interpersonal skills
- Strong customer service orientation with a focus on guest satisfaction
- Ability to multitask in a fast-paced environment
- Bilingual skills are required
- Previous experience in hospitality or hotel management is advantageous
- Must be willing to work in weekend

Joining our team as a Front Desk Agent offers the opportunity to work in a dynamic environment where you can showcase your hospitality skills while providing exceptional guest services.

Pay: $11.00 - $14.00 per hour

Ability to Commute:

• Houston, TX 77079 (Required)

Work Location: In person