Bilingual Intake Coordinator - (English & Spanish)

Job Title: Intake Coordinator

Who We Are

At Sunshine Advantage we’re more than an agency—we’re a family. Our mission‑driven team delivers individualized, evidence‑based ABA services to children with Autism Spectrum Disorder (ASD) while fostering a workplace that values growth, learning, and a healthy work‑life balance. Friendly supervisors, approachable office staff, and a spirit of collaboration create an environment where every professional—and every child—can shine.

Job Summary:

We are seeking a mature-minded, detail-oriented, and highly organized individual to oversee incoming client leads and perform data entry tasks in accordance with our established Intake policies and procedures. This role is critical in ensuring that all client information is accurately processed and that the intake process runs smoothly from start to finish. The ideal candidate will have excellent communication skills, a strong ability to prioritize, and the professionalism to work with clients, referral sources, and internal teams.

Key Responsibilities:

Manage and Oversee Incoming Leads:

• Review, track, and prioritize incoming client referrals.
• Ensure all leads are responded to in a timely and professional manner.

Data Entry and Record Management:

• Accurately input client information into the database or intake tracking systems.
• Maintain organized and up-to-date records in compliance with company procedures.

Scheduling and Coordination:

• Coordinate and schedule initial client intakes and assessments.
• Communicate appointment details to clients and staff clearly and promptly.

Policy and Procedure Compliance:

• Maintain thorough knowledge of intake-related policies and procedures.
• Follow established workflows to ensure consistency and compliance.

Client Interaction and Customer Service:

• Serve as the first point of contact for potential clients, providing excellent customer service.
• Respond to inquiries via phone, email, or other communication channels with professionalism and empathy.

Collaboration:

• Work closely with clinical, administrative, and management teams to facilitate a smooth intake process.
• Provide updates and follow-up information to relevant departments as needed.

Administrative Support:

• Perform general administrative duties such as document preparation, file management, and correspondence handling.
• Assist in reporting and tracking intake metrics when requested.

Qualifications:

• High school diploma or equivalent (Associate’s or Bachelor’s degree preferred).
• Previous experience in intake coordination, administrative support, or a related role is strongly preferred.
• Strong organizational and time-management skills with the ability to manage multiple priorities.
• Excellent verbal and written communication skills.
• High level of attention to detail and accuracy in data entry.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and ability to learn new software quickly.
• Ability to work independently as well as part of a team in a fast-paced environment.
• Spainsh Preferred

Professional demeanor, confidentiality, and discretion in handling sensitive client information.

Pay: $18.00 - $23.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Education:

• High school or equivalent (Required)

Language:

• Spanish (Preferred)

Ability to Commute:

• Toms River, NJ 08755 (Required)

Work Location: In person