Bilingual Intake Specialist

Job Overview
We are seeking a dedicated and detail-oriented Bilingual (Spanish–English) Legal Intake Specialist to join our team full-time in our Carmel, Indiana office. The ideal candidate will play a crucial role in managing incoming inquiries and documents, ensuring that all information is accurately recorded and processed. This position requires fluency in both Spanish and English, as daily communication with clients will take place in both languages.

Key Responsibilities

• Respond to inquiries from potential clients via phone, email, and online platforms with professionalism and courtesy.
• Conduct thorough intake interviews in both English and Spanish to gather essential case details and determine eligibility.
• Accurately document client information in the firm’s case management system.
• Schedule consultations and coordinate follow-ups to support client retention.
• Provide general information about the firm’s services while maintaining professionalism and confidentiality.
• Collaborate with attorneys and staff to ensure a smooth transition from intake to case management.
• Maintain confidentiality of sensitive information while adhering to legal protocols.
• Provide administrative support as needed, including scheduling appointments and coordinating meetings.

Qualifications and Skills

• Fluency in both Spanish and English is mandatory (written and verbal).
• Excellent attention to detail and strong organizational skills.
• Professional phone etiquette and client-centered communication.
• Ability to multitask and stay organized in a fast-paced environment.
• Proficiency in Microsoft Office, case management software, and CRM tools.
• Experience in client intake, customer service, or a legal support role preferred.
• Familiarity with legal and/or medical terminology is a plus.

Why Join Us

• Full-time, in-office position located in Carmel, Indiana.
• Competitive pay and benefits package.
• Opportunities for professional growth and development.
• Meaningful work that makes a difference in clients’ lives.
• Supportive, collaborative law firm environment.

Job Type: Full-time

Pay: $40,000.00 - $50,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Vision insurance

Language:

• Spanish (Required)

Ability to Commute:

• Carmel, IN 46032 (Required)

Ability to Relocate:

• Carmel, IN 46032: Relocate before starting work (Preferred)

Work Location: In person