Bilingual Intake Specialist

Now Hiring Part Time Work at Home Bilingual Intake Specialists in Puerto Rico!

Alert Communications is a 24/7/365 live answering service exclusively serving the legal industry. We handle leads, intake and client support for law firms and legal professionals across all practice areas.

Position Summary:

As a Bilingual Intake Specialist, you will be the vital first point of contact for potential clients calling into our partner law firms. This is a weekend only, part time position with a pay rate of $25.00 per hour.

Your role involves accurately classifying and qualifying leads, delivering top-tier customer service in both Spanish and English, and ensuring a seamless intake experience all while representing both Alert Communications and our legal partners with professionalism and empathy.

Key Responsibilities:

• Bilingual Communication: Fluently and professionally manage inbound calls in both Spanish and English adapting your tone and approach to each caller's needs.
• Deliver exceptional service
• Accurately gather and input caller details using scripted prompts and proprietary systems.
• Follow all account specific protocols and escalation procedures.
• Achieve performance and productivity goals while using time and system resources efficiently and honestly.

Requirements:

• Location: Must reside in Puerto Rico
• Language Fluency: Fluent written and verbal communication in English and Spanish is mandatory.
• Availability: Must be able to work both weekend days (Saturday and Sunday) and be available for Holidays.
• Experience: Prior Experience in customer service, call centers, sales or hospitality (legal industry preferred).
• Technical Skills: Proficiency using computers and multiple screens/systems.
• Typing Speed: Minimum of 35 WPM.
• Passion for helping others.

Tech/Internet Requirements:

• This is a remote position that requires dedicated home setup.
• Internet Connection: High speed Fiber or Cable internet only (no satellite, DSL or WiFi).
• Speed: Minimum 15 Mbps upload/5 Mbps download.
• Hardwired Connection: Must use a direct Ethernet cable connection to your modem/outer.
• You must have a PC/Laptop (Windows 11 or higher) and a wired USB headset. (No Apple/Macbooks/Tablets)

About Us:

With over 40 years of experience, Alert Communications powers client communication in the legal, healthcare, and home service sectors. We support more than 3,000 clients across North America as a trusted, people powered voice for their business.

Alert is an Equal Opportunity Employer, committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.