Bilingual Medical Office Customer Service Representative (3+ years same role/company REQ, Offic

Job Title: Account Manager / Patient Advocate

Industry: Pediatric Medical Supply
Location: Duluth, GA
Job Type: Full-Time

MUST HAVE: Long-term work history (3+ years with the same role/company; 5+ preferred) AND prior experience in a professional office or customer service setting.

***MUST SPEAK SPANISH FLUENTLY***

About Us

S2 Medical provides essential medical supplies to children with developmental disabilities. We ensure families receive the supplies they need with compassion and reliability.

Job Overview

As an Account Manager and Patient Advocate, you’ll serve as the dedicated point of contact for parents and caregivers. You’ll guide families through the monthly supply process, ensure timely and accurate orders, and provide high-quality support with professionalism and heart. This is a detailed, fast-paced role that makes a direct difference in the lives of children and families every day.

Key Responsibilities

• Serve as the primary contact for families via phone, text, and email
• Manage monthly supply needs and support families in selecting the right products
• Handle order entry, copay collection, and delivery tickets with accuracy
• Coordinate across departments to ensure timely service and resolve issues
• Use CRM tools to maintain accurate patient records and updates
• Follow up on billing or service issues and collaborate with internal teams as needed
• Assist with insurance documentation and support the claims process
• Participate in team trainings to stay current on policies, procedures, and product options

Qualifications

• Required: Long-term employment history and experience in a professional office environment
• High school diploma or GED (Associate’s degree preferred)
• Prior customer service experience (medical or healthcare setting preferred)
• Proficient with Microsoft Office (especially Excel), CRM tools, and basic data entry
• Strong communication and interpersonal skills
• Detail-oriented, organized, and capable of managing sensitive information
• Comfortable working independently and learning new systems
• Familiarity with DMEPOS regulations a plus
• Bilingual (English/Spanish) preferred

What We Offer

• Paid training
• Paid Time Off
• Competitive pay + full benefits (health, dental, vision, PTO, holiday pay)
• Opportunities for career growth

Why Join Us?

At S2 Medical, we don’t just process orders — we support real families navigating complex challenges. This role requires compassion, attention to detail, and strong communication skills. We're looking for team members who are just as passionate about the children and families as we are.

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Application Question(s):

• Do you vape or smoke?

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 3 years (Required)

Language:

• English Fluently (Required)
• Spanish Fluently (Required)

Ability to Commute:

• Duluth, GA 30097 (Required)

Work Location: In person