Bilingual Medical Receptionist AZ and MA - (Spanish-English)

Description

Key Responsibilities

• Confer with patients by telephone to answer inquiries regarding medical billing and payments
• Assists patients in processing payments and updating account information to ensure that medical claims will be processed and settled flawlessly
• Obtain details of complaints and disputes and ensure that this will be escalated to the accounts management for resolution
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
• Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments

Skills, Knowledge & Expertise

• At least 6 months BPO healthcare billing experience is a must
• Has knowledge in insurance plans
• Must be able to read eligibility of benefits, denials
• Excellent communication and comprehension skills
• Computer literate, in encoding, and word-processing

Job Benefits

• Biweekly payment in US dollars.
• You may choose the international bank of your preference.
• Weekends off.

About Virtual Staffing Solutions