Bilingual Pharmacy Technician

Family First Health is seeking a Bilingual Pharmacy Technician for our George Street, York location. Candidates should have a working knowledge of medical terminology and be computer proficient or have the ability to learn. As a Bilingual Pharmacy Technician at Family First Health, you should have a positive and outgoing personality with excellent customer service skills and strong organizational skills.

This position is more than just a job, it’s an opportunity to learn and grow with a terrific team. We’re dedicated to offering trustworthy medical services and care. The Bilingual Pharmacy Technician position will play a large role in that. If this sounds a like a good fit, we would love to hear from you.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Preparing patient prescriptions:
  • Selecting the appropriate drug, brand, form, strength and quantity;
  • Accurately count the number of pills, capsules, or tablets and package the required number in appropriate containers;
  • Accurately place labels with instructions on use and the expiry date on the containers of these medications.
• Receive prescription requests:
  • Verify that all necessary information is available and correct on the electronic or written prescription;
  • Enter these details in the pharmacy database;
  • Information includes prescription, prescriber details, license number, signature, and patient details such as name, age, known allergies, medical conditions, etc.;
  • Confirm the medications are approved for specific indications and patient preference details;
  • In case of discrepancy, call the provider or patient to verify the information provided and accuracy before filling the prescription.
• Patient and Customer Care:
  • Regular interaction with patients and customers;
  • Answering prescription-related questions;
  • Educating patients and caregivers on the appropriate use of medication, including frequency and method of intake or application;
  • Helping patients navigate the cost of their medications;
  • Answering the phone;
  • Referring patients to the pharmacist for more in-depth medical questions related to prescriptions;
  • Referring patients to clinical pharmacist or case manager for more nuanced assistance with complex needs.
• Pricing prescriptions:
  • Conduct research to determine how much a particular medication costs;
  • Understand insurance coverage and patient eligibility for discounts or adjustments;
  • Process medical insurance claims for medications;
  • Understand application of 340B pricing for eligible patients and mediations.
  • Managing pharmacy inventory and storage:
  • Keep track of pharmacy inventory, looking for medications past their expiry dates and removing them;
  • Perform counts for specific medications, such as controlled substances;
  • Ensure storage conditions of medications are maintained and within temperature control as needed.
  • Other administrative tasks, including stocking shelves, answering telephone calls, cleaning pharmacy equipment, etc.

KNOWLEDGE/SKILLS/ABILITIES

• High School Diploma or GED, or equivalent experience/education
• PTCB National Certification preferred; if not currently certified, ability to obtain within timeframe as determined by leadership.
• Previous experience in a pharmacy, retail, medical, or customer service setting
• Previous experience as a pharmacy technician
• Ability to quickly grasp and adapt to new procedures, technologies, and company policies

• Knowledge of basic arithmetic to make calculations, balance and reconcile figures necessary to perform essential job functions
• Excellent organizational, customer service & phone etiquette skills
• Ability to take initiative and proactively follow up on projects/tasks.
• Ability to critically think which means the ability to think clearly and rationally about what to do or what to believe; understand logical connections between ideas; and identify, construct, and evaluate arguments
• Ability to work independently with minimal supervision, as well as within a multidisciplinary team
• Ability to work in, and respond appropriately to a demanding environment and multitask effectively
• Ability to appropriately handle sensitive and confidential information
• Ability to communicate well and in a caring and supportive manner with individuals of all backgrounds.
• Ability to work efficiently and accurately with strong attention to detail
• Ability to establish and maintain effective working relationships with patients, employees, volunteers, and the public
• Ability to be organized, proactive in follow-up and follow-through, and to juggle multiple competing tasks
• Ability to adhere to all Family First Health’s policies, processes, and procedures, including Code of Conduct.
• Ability to articulate and advocate Family First Health’s mission and values

EMPLOYEE BENEFITS

• 3 Weeks of Accrued Paid Vacation accrued per year
• 9 Days Accrued Paid Sick Leave Time accrued per year
• 4 Personal Days provided per calendar year
• No Late Evenings
• Paid Time Off on Holidays
• Health, Dental, & Vision Insurance Plans
• Short/Long Term Disability and Life Insurance
• 403(b) Retirement Plan
• Tuition Reimbursement Opportunities
• Attention to work-life balance
• Opportunity for growth and advancement
• And More!