Bilingual Receptionist

LOS ANGELES DEPENDENCY LAWYERS, INC. (LADL) is the largest organization in the nation protecting indigent parents and families from child welfare agency overreach.

It is our mission to provide legal assistance to our clients to preserve the family and, in those instances where required, reunify the family through the use of innovative, effective, affirmative, and ethical legal principles and skills.

When the Department of Child and Family Services attempts to interfere in the parent-child relationship, parents are in desperate need of vigorous advocacy by specially trained counsel. LADL attorneys are appointed to represent parents in crisis, helping families remain intact or regain custody of children the state has removed from their home. LADL attorneys lead interdisciplinary teams including paralegals, LADL social workers, investigators, parent partners, medical and other experts, and experienced supervisors, in preparing and presenting legal defenses in court every day. LADL executes our legal work with innovation, passion, and the highest ethical principles. LADL also expands our advocacy by engaging in the ongoing policy and legislative conversations regarding parents’ rights at the county, state, and national levels.

Cover letter and resume are required.

Seeking:

Los Angeles Dependency Lawyers, Inc. (LADL) seeks a Los Angeles County-based, Spanish-speaking bilingual receptionist who is committed to the fight for social justice, intellectually excited to defend the constitutionally protected relationship between parents and their children, and sufficiently resilient to engage in daily battle against the generational effects of poverty, racism, addiction, domestic violence, and mental health conditions. A LADL Bilingual Receptionist excels in customer service, greeting each caller in a kind and professional manner. Experience in office management and/or as an executive assistant is a plus.

ESSENTIAL FUNCTIONS

• Must be able to effectively manage a very high telephone call volume.
• Assure callers that we want to help them.
• Answer incoming telephone calls and provide appropriate information to callers.
• Determine the nature of the call and transfer accordingly.
• Take messages with accuracy.
• Assist Legal Secretaries when available.

WORK LOCATION

The Bilingual Receptionist position is in-person; this is not a remote position. The environment is an office setting, including cubicles and mild work distractions.

ESSENTIAL SKILLS

• Models a strong work ethic with a team player mindset that is open to feedback and constructive criticism.
• Conveys a positive attitude that provides leadership and problem-solving within the position to meet challenges.
• Ability to accomplish organizational goals and tasks within the time assigned to meet management requirements.
• Fosters coordination and collaboration with good conflict resolution
• Exhibits active listening skills when working with management and staff, and is non-judgmental of client needs.

MINIMUM QUALIFICATIONS

• Must be fluent in Spanish to communicate, interpret, or translate for clients and attorneys.
• Proficiency in word processing software such as MS Word and Outlook.
• Experience answering a high volume of calls (minimum 1 year).
• Experience in dealing with difficult clients in a calm and empathetic manner.

PHYSICAL ACTIVITIES

Physical activities include, but are not limited to, sitting at a desk on a continuous basis, intermittently twisting and reaching for office equipment, writing or using a keyboard to communicate through written means, lifting up to 15 pounds, and engaging in repetitive motion and typing when using the computer keyboard, as well as speaking to clients on the telephone.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Cover letter and resume are required.

Job Type: Full-time

Job Type: Full-time

Pay: $22.97 - $27.67 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Work Location: In person