Bilingual Receptionist (Spanish or Armenian)

Bilingual Receptionist (Spanish / Armenian) – Personal Injury Law Firm – Burbank, CA – $20–$25/hr + Benefits

About the Role:

Megeredchian Law is a high-volume personal injury law firm based in Burbank, CA, with a team of 90+ employees. We are seeking a full-time Bilingual Receptionist to join our front desk / receptionist team and serve as the first point of contact for clients, vendors, and callers.

This position is ideal for a receptionist or front desk coordinator who thrives in a fast-paced office environment, can manage high call volume, and maintains a professional, friendly demeanor while handling multiple responsibilities at once.

You will work on-site in our Burbank office as part of a collaborative administrative team supporting a busy legal practice. Strong communication skills, customer service skills, organization, and the ability to stay composed under pressure are essential.

Fluency in Spanish or Armenian is required.

Key Responsibilities:

● Answer, screen, and route incoming calls using a multi-line phone system

● Manage multiple calls simultaneously while greeting and checking in clients and visitors at the front desk

● Transfer calls accurately across a 90+ employee law firm

● Serve as the first point of contact for clients, vendors, and visitors in person and by phone

● Communicate with clients regarding settlement checks, appointment reminders, and general inquiries

● Request and follow up on online reviews (Google / Yelp) in a professional manner

● Sort, scan, and assign incoming mail to client files using case management software

● Prepare and send outgoing mail and packages

● Receive, sort, and distribute incoming faxes accurately and efficiently

● Coordinate deliveries and vendors for the office

● Maintain front office organization, cleanliness, and supply inventory

● Provide general administrative support to the office as needed

Required Qualifications:

● Fluent in Spanish or Armenian (bilingual – verbal and written preferred)

● 1+ year of experience in a receptionist, front desk, or customer service role in a professional office setting

● Prior experience handling high call volume and working with a multi-line phone system

● Strong verbal communication and interpersonal skills with a professional, courteous phone manner

● Proven ability to multitask, prioritize, and stay organized in a fast-paced environment

● Professional demeanor and appearance

● Reliable, punctual, and dependable with a strong work ethic

Preferred Qualifications:

● Experience working in a personal injury law firm or other law office / legal environment

● Experience using CASEpeer or other case management software

● Experience with Google Reviews, Yelp, or other online review platforms

● Familiarity with Microsoft Office or Google Workspace (Gmail, Docs, Sheets)

Compensation & Benefits:

● Pay: $20.00–$25.00 per hour, based on experience

● Employment type: Full-time, hourly, in-office

Benefits include:

○ Paid time off

○ Paid sick time

○ Paid holidays

○ Health insurance

○ 401(k) with employer matching

○ Profit-sharing opportunities

○ Free parking

○ Employee referral program

○ Company events and team outings

Pay: $20.00 - $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off

Experience:

• Front desk: 1 year (Required)

Ability to Commute:

• Burbank, CA 91502 (Required)

Work Location: In person