Bilingual Senior Peer Program Manager

Overview of Position:

The Bilingual Senior Peer Program Manager works in collaboration with MHASF's Director of Community Programs to provide management of the Marin CAT & MCRT Program daily operations of the crisis-related, follow-up, and crisis aftercare services of the program.

The Program Manager conducts weekly individual supervision meetings and monthly group supervision for the Peer Support Specialists; they will work with Marin Behavioral Health and Recovery Services (BHRS) Unit Supervisors to collaborate and communicate effectively monthly, and they are available during MHASF business hours (Monday - Friday 8 am to 6 pm) to provide on-call consult for HR support, crisis intervention, and debriefing.

The Program Manager additionally will hold a half-time caseload of active clients, be available to respond to mobile crisis calls in-the-field, and they will be required to be a Medi-Cal Certified Peer Support Specialist or achieve that certification within the first 6 months of hire.

Responsibilities:

Top Three Responsibilities:

• Serve as a liaison among the various BHRS programs, clinical teams, and MHASF Peer Support Specialists
• Daily management of program operations including SmartCare E.H.R. documentation review, bi-monthly billing and finance oversight, and monthly check-ins with BHRS contract representatives
• Manage and provide oversight for program deadlines, data collection, outcome measurement, and reporting

Marin TOT & MCRT Program:

• Direct management and weekly 1:1 supervision of Peer Support Specialists and Group Supervision of Peer Support Specialists
• Serve as a liaison among the various BHRS program sites, clinical teams, peer counselors, and MHASF staff
• Attend clinical team meetings at BHRS programs; communicate with Unit Supervisors about program opportunities and challenges
• Oversee the recruitment and retention process in conjunction with HR, Associate Director of Peer Services and BHRS teams for interview panels and final hiring decisions
• Ensure that Peer Specialists have the necessary resources needed to perform their jobs well
• Develop and maintain strong working relationships with agency partners, consumer advocates, and other entities supporting the program
• Support Associate Director of Peer Services in the development of policies and procedures
• Continuous quality improvement and evaluation of programs and program policies on an ongoing basis
• Assist in the development of Department goals and objectives
• Ability to travel to local and regional training sites and meetings
• Communicate with Associate Director of Peer Services about program challenges and opportunities
• Ensure quality assurance of program documents, data collection, and materials
• Offer debriefing meetings and support for staff responding to crisis situations
• Provide training and QI/QA of case note documentation, adhering to Medi-Cal guidelines, in SmartCare.

HIPAA Compliance and Program Confidentiality:

• Exercises reasonable care and caution in protection confidential and sensitive information related to clients and personnel
• Maintains confidentiality of team, personnel, and client information
• Works with MHASF program directors to assure quality assurance of program materials as it is related to HIPAA compliance and program confidence

Record-Keeping, Training, & Participation:

• Attend supervision, staff meetings, and trainings
• Utilize MHASF systems of remote communication (Slack, Asana, Outlook, Zoom, SharePoint, OneDrive)
• Utilize Marin BHRS client record databases (Clinician's Gateway, CSU Log, and MAA Billing)
• Maintain detailed records of services provided and ensure participant record confidentiality
• Ensure records contain all data necessary in reporting to the State Department of Mental Health
• Ensure records conform to Medi-Cal and HIPAA requirements and standards

As job descriptions cannot be exhaustive, the above list of responsibilities is intended to provide a general overview of duties to be assigned and in no way is a comprehensive list of position duties and responsibilities.

Required Qualifications:

• Must be or willing to become a Certified Peer Support Specialist or fall under the designation of a Licensed Practitioner of the Healing Arts (LPHA) in California within 6-months of hire

• Bilingual and able to read, write, and speak Spanish proficiently

• Personal lived experience of mental health challenges, and/or experience supporting a family member through mental health challenges

• Proof of COVID-19 vaccination including booster(s)

• Ability to drive throughout Marin County in one's own personal vehicle for work-related purposes; clean driving record (reimbursement for mileage is provided)

• Minimum of 2 years of progressive professional working experience in a nonprofit and/or social service with a minimum of 1 year in team management roles

• Excellent understanding of mental illness diagnoses, symptoms, and impact of stigma on participants

• Commitment to participant empowerment, culturally competent services, and a nonjudgmental approach

• Demonstrated success developing and evaluating program models and selecting and successfully operationalizing innovative programs

• Deep familiarity with mental health recovery resources and programs

• Strong project management skills managing complex, multifaceted projects resulting in measurable successes and program growth

• Strength in hiring, recruiting, managing, developing, coaching, and retaining individuals and teams, empowering them to elevate their levels of responsibility, span-of-control and performance

• Deep understanding of HR, employee performance improvement plans, and corrective action policies

• Managing complex systems and experience negotiating win-win agreements

• Highly organized and resourceful, excellent attention to detail, ability to multi-task and manage time well to accomplish all key tasks and deadlines

• Excellent computer skills including internet, Microsoft Word, Excel, and PowerPoint

• Collaborative team working style with ability to relate effectively with people from diverse backgrounds

• Commitment to the mission, vision and values of MHASF

Desirable Qualifications:

• Have at least four years of nonprofit management experience

• Experience with city, county, State, and foundation contract management and reporting

• Individuals with lived experience of mental illness/psychiatric disabilities, or substance use

• Experience in Medi-Cal billing

Physical Requirements

The position requires long periods of work at a desk, which may involve sitting or standing and the use of a computer, keyboard, mouse, and desk phone. The office building and between floors of the building, and to travel short distances (under 1 mile) is required. Other physical tasks may involve reaching, pulling, pushing, bending, climbing a stepladder, use of a dolly to move items weighing up to 50 lbs., and lifting and carrying up to 20 lbs.