Bilingual Spanish Customer Service Rep

Duties

• Respond promptly and professionally to inbound customer inquiries via phone, chat, or email in both English and Spanish.
• Provide accurate information about products, services, billing, and account details while ensuring excellent customer support.
• Assist customers with troubleshooting issues, processing transactions, and resolving complaints efficiently.
• Conduct outbound calling campaigns to follow up on customer requests, gather feedback, or promote new services.
• Enter data accurately into company systems using Microsoft Office tools and specialized software; maintain detailed records of interactions.
• Demonstrate strong phone etiquette and communication skills to ensure positive customer experiences.
• Collaborate with team members to share insights, improve processes, and achieve departmental goals.

Qualifications

• Fluent in both Spanish and English with excellent verbal and written communication skills in both languages.
• Previous experience in call center environments or customer support roles is preferred but not required; training will be provided.
• Strong data entry skills with high typing accuracy; familiarity with Microsoft Office applications is essential.
• Demonstrated ability to handle outbound calling campaigns effectively while maintaining professionalism.
• Excellent analysis skills to assess customer needs and provide tailored solutions quickly.
• Ability to manage multiple tasks simultaneously while maintaining attention to detail.
• Knowledge of sales techniques and client service best practices is a plus; experience with cash handling is advantageous. Join us today to become part of a passionate team dedicated to delivering outstanding service! We value multilingual talent that can connect with our diverse clientele and help us grow through exceptional customer experiences. All positions are paid roles committed to fostering your professional development in a lively, supportive environment!

Pay: $20.00 - $22.00 per hour

Work Location: In person