Bilingual (Spanish) Customer Service Representative

Company Overview
At Payvantage, our Customer Service Associates are the voice of our brand and a key part of delivering exceptional client experiences. In this role, you’ll support customers through phone, email, and live chat while providing clear, helpful solutions in a fast-paced, team-focused environment. You’ll build strong relationships, resolve questions with confidence, and help customers get the most value from our products and services. We’re looking for someone who is professional, detail-oriented, and genuinely enjoys helping people-someone who thrives on communication, problem-solving, and making a positive impact every day.

Job Overview
We are seeking a motivated Bilingual (Spanish Speaking) Customer Service Representative to join our energetic team! In this role, you will deliver exceptional client support by assisting Spanish-speaking customers with their wireless needs. Your enthusiasm and communication skills will help create positive experiences, ensuring customer satisfaction and loyalty. This paid position offers an exciting opportunity to grow within a fast-paced, innovative company dedicated to empowering our clients through excellent service.

Responsibilities

• Provide outstanding customer support in both Spanish and English via phone, chat, and email channels
• Assist customers with account inquiries, service plans, device troubleshooting, and activation processes
• Handle outbound calling to follow up on customer requests or promote new services
• Enter data accurately into company systems while maintaining confidentiality and data security
• Demonstrate excellent phone etiquette and communication skills to resolve issues efficiently
• Support client services by addressing concerns promptly and professionally
• Collaborate with team members to improve service delivery and customer satisfaction metrics

Requirements

• Fluent in both Spanish and English with strong verbal and written communication skills
• Prior experience in call center role, customer support, or client services preferred
• Proficient in Microsoft Office applications, CRM, and computer skills for data entry and documentation
• Knowledge of sales techniques and outbound calling strategies is a plus
• Demonstrated ability to handle multiple tasks with attention to detail in a fast-paced environment
• Excellent phone etiquette, analysis skills, and problem-solving abilities
• Experience with cash handling, typing accuracy, and call center operations is desirable
• Available to work a schedule of 11am-8pm Wednesday - Sunday.

Join us at Payvantage to be part of an energetic team that values your multilingual skills and passion for delivering exceptional customer experiences!

Equal Opportunity Employer

Job Type: Full-time

Pay: $14.50 - $16.00 per hour

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Vision insurance

Application Question(s):

• What is your pay requirement?
• Are you available to work a schedule between the hours of 10am - 8pm Wednesday - Sunday?

Education:

• High school or equivalent (Required)

Experience:

• Call Center Customer Service: 1 year (Required)

Language:

• Spanish (Required)
• English (Required)

Ability to Commute:

• Jonesboro, AR 72401 (Required)

Work Location: In person