Bilingual Spanish Customer Service Representative

Position Location: Remote – Must live in the state of Pennsylvania

Are you an exceptional listener who thrives on solving problems and helping others?
Do your communication skills, empathy, and positive attitude allow you to create meaningful experiences for the people you support?

At Continuum Global Solutions, we believe in people who aim higher, reach farther, act bold, and stay passionate in everything they do. We are one team with one purpose: to help many by creating meaningful customer experiences, embracing diverse perspectives, and empowering every employee to learn more, take action, and be fully themselves at work. If you are someone who enjoys solving problems, building trust, and making a difference one conversation at a time, this is your opportunity to grow with a company that values compassion, collaboration, integrity, and excellence.

King Teleservices is a Continuum Global Solutions LLC company based in Brooklyn that has been providing call center services to enterprise and local government customers in the United States for over 25 years. King TeleServices operates as a separate subsidiary under Continuum Global Solutions, LLC.

JOIN OUR TEAM TODAY!

This full-time remote position offers paid training, health and wellness benefits, paid time off, and opportunities for professional growth. We are seeking Spanish Bilingual Customer Service Representatives who can deliver a positive, supportive experience to New York residents while handling service-related questions with care, accuracy, and professionalism.

In this role, you will support incoming calls from New York City residents who need help navigating city services, requests, and concerns. Calls may include questions related to service updates, work orders, department routing, general information, and resident complaints. You will play an important role in creating a professional and helpful experience for every caller.

RESPONSIBILITIES:

• Actively listen to callers to understand their concerns, build rapport, and create a positive customer experience
• Address incoming inquiries from New York City residents related to city services and general service needs
• Create work orders, route requests to the appropriate department, and document resident complaints accurately
• Provide accurate information in a timely, professional, and courteous manner
• Direct requests to the appropriate department or agency for further action
• Maintain a professional demeanor with all customers while showing patience, courtesy, and respect
• Build knowledge through training, interactions with support staff, and quality feedback to enhance daily performance and call handling
• Adapt to changing business needs and support additional call types or workflows as needed

WORK AT HOME REQUIREMENTS:

• High-speed internet with at least 15 Mbps download speed and 5 Mbps upload speed
• Hard-wired internet connection via ethernet cable to a modem/router you own or are responsible for; no satellite, Wi-Fi-only, or cellular internet services
• Dedicated, quiet, and secure workspace free from distractions
• USB wired headset with noise-canceling microphone

REQUIREMENTS:

• High school diploma or GED with a minimum of 2 years of customer service experience; Associate degree with a minimum of 1 year of customer service experience
• Bilingual in Spanish with strong command of the English language required; training will be conducted in English
• Professional written and verbal communication skills
• Commitment to professionalism and a positive customer service experience
• High level of computer proficiency and strong communication skills
• Ability to thrive in a fast-paced environment with a wide variety of customers and personalities
• Open and flexible availability, including evenings and both weekend days, based on business needs
• Must live in the state of Pennsylvania

BENEFITS & PERKS:

• Earn up to $19.25 per hour
• Shift differential for specific shifts
• Full health and wellness benefits starting on day 1 of employment
• Paid time off
• 401(k) retirement plan
• Company-paid life insurance

If you are ready to bring your skills, empathy, and professionalism to a team that values people and purpose, we encourage you to apply today.

About Continuum Global Solutions

Continuum Global Solutions partners with leading companies worldwide to deliver exceptional customer care services through our global network of contact centers. Our Fortune 500 clients rely on our expertise to enhance customer experiences using world-class voice, chat, email, and social technologies. Learn more at www.continuumgbl.com.

Equal Opportunity Employer

Continuum is an Equal Opportunity Employer. We consider applicants without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, disability, military/veteran status, citizenship status, genetic information, or any other characteristic protected by law. Applicants have rights under federal employment laws: FMLA, EEO, and EPPA.

Code of Ethics

We are committed to integrity, compliance, and respect for all individuals. By submitting your application to Continuum Global Solutions, you certify that all information provided in this application, as well as in any supporting documents, is true, complete, and accurate to the best of your knowledge. You understand that any misrepresentation, falsification, or omission of information may disqualify you from further consideration for employment or, if discovered after employment begins, may result in disciplinary action up to and including termination of employment. Continuum Global Solutions reserves the right to verify the accuracy of all information provided.