Bilingual (Spanish / English) Assistant Property Manager - Entry Level

Company Description

Renting out a property—whether you’re a real-estate investor or a traditional homeowner—can be a headache. From screening residents and handling evictions to addressing late-night maintenance calls, the challenges are significant. Often, homeowners outsource this work to property management companies. Unfortunately, these companies do not always treat the property with the same level of attention as the owner.

In 2019, a group of real-estate investors in Chattanooga decided they’d had enough of unreliable property management services. Determined to create a better solution, they founded Doorby to manage their own properties. Since then, its grown into Chattanooga’s largest single-family home property manager, overseeing 1,260 units. In just the last two years, Doorby’s properties under management has grown 78%!

The maintenance department is growing too! In 2024, we had over 5,900 work orders and maintenance requests!

At Doorby, we’re not slowing down. Our vision includes acquiring other property management firms, leveraging technology, and streamlining operations. We’re poised to expand into new markets and looking for talented professionals to help us get there quickly. If you thrive in a dynamic, startup environment and want to shape the future of property management, Doorby is the place for you.

Let’s build something extraordinary together.

Role Description

Due to the high volume of residents, potential residents, property owners, and vendors, the Doorby office has over 20 visitors per day. Most of these visitors are unexpected. Examples of unexpected visitors include a resident attempting to make a rent payment, a vendor asking for a check, a potential resident inquiring about their application status, and even a resident disputing an upcoming eviction. In addition, the office receives 20-30 phone calls per day.

Doorby needs a bilingual assistant property manager with two main responsibilities. First, the role will receive these 20 daily visitors and 20 daily callers to understand their needs and determine how to resolve their requests. They will either resolve it by (1) personally handling the request, (2) directing them to the correct teammate within the office, or (3) taking a message. This will require the role to receive extensive training across all aspects of the business – maintenance, property management, leasing, accounting, and company operations. Second, the role will provide general support to the property management and leasing team for various duties when the team has low bandwidth. This includes a range of complexity from simple administrative tasks to approving potential resident applications.

This role is a mixture of customer service, administrative assistant, receptionist, assistant property manager, and assistant leasing consultant. This is a fast-paced and intense role! Prior experience in real estate or property management is not required. In fact, we prefer to hire from outside the industry and then train on best practices. If you’re interested in learning about real estate and property management, the role will give you broad industry experience!

At Doorby, we prefer to promote from within. If high-performing, we view the administrative assistant as great candidate to advance into leasing and property management positions as they come open. Why not? They’re already trained to have a broad understanding of our entire business! An exceptional administrative assistant who demonstrates leadership, mastery of our systems, and strong character can advance, shaping the future of our growing company.

Responsibilities

• Greet and manage over 20 unexpected daily visitors to the corporate office.
• Determine the needs of each visitor (residents, potential residents, property owners, vendors, etc.).
• Resolve visitor requests by personally handling them when possible.
• Direct visitors to the appropriate team member in the office when needed.
• Take detailed messages for team members when direct resolution or redirection is not possible.
• Answer and manage 20-30 incoming phone calls per day.
• Assess caller needs and resolve their requests using the same three options: handle personally, direct to the correct teammate, or take a message.
• Communicate effectively in both English and Spanish to assist bilingual residents, owners, vendors, and others.
• Receive extensive training across all company departments: maintenance, property management, leasing, accounting, and general operations.
• Apply broad business knowledge to accurately triage and resolve a wide variety of inquiries and issues.
• Provide support to the property management team as needed.
• Provide support to the leasing team as needed.
• Assist with various operational tasks to support resident satisfaction and property owner confidence.
• Contribute to overall operational excellence in a high-volume single-family and small multi-family property management environment.
• Handle a fast-paced, intense workload in a dynamic, growing company setting.
• Demonstrate strong customer service, problem-solving, and adaptability skills daily.
• Learn real estate and property management best practices through on-the-job training.

Qualifications & Skills

• Fluency in both English and Spanish (bilingual proficiency required to communicate effectively with diverse residents, potential residents, property owners, vendors, and others).
• Strong customer service orientation and interpersonal skills for handling high-volume, unexpected interactions.
• Excellent problem-solving abilities to quickly assess needs and resolve requests on the spot.
• Ability to multitask and thrive in a fast-paced, intense, dynamic environment.
• Strong communication skills (verbal and written) for greeting visitors, answering calls, taking messages, and directing inquiries.
• Adaptability and quick learning ability to handle a wide variety of situations and people.
• Willingness to receive and apply extensive cross-training across all aspects of the business (maintenance, property management, leasing, accounting, operations).
• Comfort with learning real estate and property management best practices on the job (prior industry experience not required; preference for hiring from outside the industry).
• Organizational skills for managing high daily volumes of visitors (20+ per day) and phone calls (20-30 per day).
• Professional demeanor and strong character suitable for front-line interactions and potential future leadership roles.
• Ability to work collaboratively as part of a team while independently handling front-office duties.
• Basic administrative capabilities to provide general support to property management and leasing teams.
• Enthusiasm for a startup-like, growth-oriented company culture with opportunities for internal advancement.
• Reliability and dependability in a high-responsibility receptionist-like role serving as the first point of contact.

Work Schedule

• Monday through Friday, 9:00 AM – 5:00 PM, with occasional flexibility for urgent resident or owner needs.
• Fast-paced, technology-driven work environment with a team-focused culture.

Pay: $50,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person