Bilingual (spanish/english) Dental Call Center Representative

Job Overview
We are seeking a dynamic and compassionate Bilingual (Spanish/English) Dental Call Center Representative to join our vibrant team! In this role, you will be the friendly voice and helpful guide for patients seeking dental care, providing exceptional customer service while efficiently managing appointment scheduling, patient inquiries, and insurance information. Your energetic approach and clear communication will ensure a positive experience for every patient, helping them navigate their dental needs with confidence. This paid position offers an exciting opportunity to make a meaningful impact in a fast-paced healthcare environment while utilizing your multilingual skills and medical knowledge.

Duties

• Handle inbound and outbound calls with enthusiasm, providing accurate information about dental services, appointments, and insurance coverage in both Spanish and English
• Schedule, reschedule, and confirm patient appointments efficiently using computer-based scheduling systems
• Collect and verify patient data, including personal details, medical history, and insurance information through precise data entry
• Assist patients with inquiries regarding dental procedures, billing, and payment options while maintaining professionalism and empathy
• Follow up with patients as needed to confirm appointments or gather additional information to ensure smooth operations
• Maintain detailed records of patient interactions, appointment logs, and communication notes in compliance with confidentiality standards
• Demonstrate excellent phone etiquette and communication skills to foster trust and satisfaction among diverse patient populations

Skills

• Bilingual fluency in Spanish and English with excellent verbal and written communication skills in both languages
• Strong knowledge of medical terminology related to dental care to accurately assist patients and understand their needs
• Proficiency in computer skills including data entry, electronic health records (EHR), and scheduling software
• Exceptional customer service abilities with a friendly demeanor and active listening skills
• Knowledge of phone etiquette best practices to handle inquiries professionally and efficiently
• Previous experience in a medical office or dental call center setting is highly desirable
• Strong analysis skills to identify patient needs quickly and provide appropriate solutions or escalate issues as necessary

Join us in delivering outstanding dental care experiences! If you are energetic, detail-oriented, bilingual, and passionate about helping others navigate their healthcare journey—this is the perfect opportunity for you.

Pay: $14.00 - $16.00 per hour

Work Location: In person