Bilingual Tier 1 Technical Support

La Familia Insurance is currently seeking a dedicated Tier 1 Technical Support professional to join our team.

La Familia Auto Insurance is an agency that helps customers find the best and most affordable insurance rates in the market. We currently have 80+ offices in DFW, San Antonio, and Houston and growing in Texas!!

Job Summary:
As a Technical Support Specialist, you will play a crucial role in providing exceptional customer service and technical assistance to our associates. This position requires a strong background in IT infrastructure, help desk support, and effective communication skills to ensure timely resolution of technical issues.

Duties & Responsibilities:

• Troubleshoot and resolve technical issues related to computer hardware, software, and networking.
• Assist stores with setting up and configuring their devices and software.
• Data Analysis - This may include supply usage, clock-in data, transactional data and surveillance data.
• Monitor usage of supplies across the company to control supply costs.
• Monitor automobile tracking software to ensure company vehicles are in appropriate areas.
• Maintain office checklists and logs.
• Allocate and deliver supplies based on historic demand and cost controls.
• Manage maintenance tickets and resolve maintenance issues.

Requirements:

• Proven experience in technical support or help desk roles

Strong communication skills with the ability to explain technical information clearly
Familiarity with IT infrastructure and computer management systems

• Excellent customer service skills and ability to communicate technical information to non-technical users
• Ability to work effectively in a fast-paced environment
• Excellent customer service skills and ability to communicate technical information to non-technical users
• Experience with firewall configurations and VPN setups is a plus
• Proficiency in Microsoft Office applications & Google Suite applications
• Familiarity with Windows operating systems

If you are a motivated individual with a passion for technology and helping others, we want to hear from you! Join our team of dedicated professionals and take your career to the next level.

To apply, please submit your resume and cover letter detailing your relevant experience and qualifications.

Job Type: Full-time

Pay: $15.00 - $20.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Compensation Package:

• Hourly pay
• Retention bonus
• Weekly pay

Experience:

• IT: 1 year (Required)

Language:

• Spanish (Required)

Ability to Commute:

• Dallas, TX 75234 (Required)

Ability to Relocate:

• Dallas, TX 75234: Relocate before starting work (Required)

Work Location: In person