Bilingual Transit Supervisor (Temporary)

Position Summary

This is a temporary position from 4/20 – 7/17/2026 with a possibility of permanent status depending on program funding. The Supervisor oversees daily field operations ensuring that staff deliver safe, consistent, and high-quality customer engagement across transit system. Supervisors provide on-site support, coaching, and direction to field staff; monitor safety and service conditions; and serve as the primary liaison between Strive, client leadership, and public safety partners.

This role requires strong leadership, clear communication, and the ability to make quick, sound decisions in dynamic public environments.

MUST BE BILINGUAL******

Key Responsibilities

Field Leadership & Oversight

• Supervise and support teams of Transit staff across bus routes and station assignments.
• Conduct field check-ins, ride-alongs, and on-site observations to ensure staff performance meets program expectations.
• Provide real-time coaching, feedback, and corrective guidance to Ambassadors.
• Ensure all staff follow program protocols, code of conduct, safety procedures, and reporting requirements.

Operations & Coordination

• Lead daily briefings, assign shifts, and communicate system updates, service alerts, and program priorities.
• Coordinate with Client’s Safety, System Security, Outreach, and Operations teams to address incidents or emerging concerns.
• Monitor field conditions and adjust staff deployment as needed to maintain coverage and visibility.

Incident Response & Reporting

• Serve as the primary escalation point for behavioral crises, safety concerns, or service disruptions encountered by staff.
• Bilingual skills (Spanish or other languages).
• Support de-escalation efforts in the field when necessary and determine when to involve mental health specialists, outreach teams, or law enforcement.
• Review, approve, and submit shift reports, incident logs, and daily activity summaries with accuracy and timeliness.

Staff Support & Workforce Development

• Promote a positive team culture grounded in professionalism, empathy, and trauma-informed engagement.
• Address performance issues promptly through coaching, documentation, and collaboration with leadership and HR.
• Model exemplary customer service and community-oriented engagement at all times.

Requirements

• Prior experience supervising teams in customer service, outreach, transit operations, or public-facing environments.
• Ability to lead diverse staff with professionalism, fairness, and clear communication.
• Strong problem-solving skills and the ability to remain calm and decisive under pressure.
• Competency with smartphones, radios, and basic software applications (Microsoft Office, reporting tools, email).
• Strong verbal and written communication skills, including the ability to document incidents clearly and objectively.
• Ability to walk, stand, and move throughout transit facilities for extended periods.
• Ability to work in outdoor environments and adverse weather conditions.
• Willingness to work evenings, weekends, and holidays based on operational needs.
• Must complete all required supervisor and Ambassador training sessions.

Preferred Qualifications

• Experience in homeless outreach, behavioral health, crisis response, or transit operations.
• Formal training in de-escalation, conflict resolution, or trauma-informed care.
• At least 2 years of supervisory or team-lead experience.
• Strong understanding of safety protocols, situational awareness, and incident command principles

Pay: $21.00 per hour

People with a criminal record are encouraged to apply

Work Location: In person