Bilingual Victim Advocate

BILINGUAL ADVOCATE JOB DESCRIPTION

Job Title: Bilingual Victim Advocate

Status: Non-Exempt, Full-time

Reports to: Advocate Coordinator

Salary Range: $19.42 - $22.21/hr (DOE)

Effective Date: April 2026

Benefits Eligible: Yes

JOB SUMMARY:

Canyon Creek Services (CCS) provides trauma-informed, survivor-centered services to individuals impacted by domestic violence (DV), sexual violence/assault (SA), and human trafficking with this position having a special focus on Spanish-speaking survivors.

The Bilingual Advocate offers direct advocacy, crisis intervention, legal and medical accompaniment, and resource navigation, ensuring survivors receive culturally responsive, survivor-centered support. Advocacy services are available 24/7. The advocate maintains a caseload of assigned survivors, providing ongoing support and ensuring access to holistic, survivor-driven advocacy throughout the healing process.

The Bilingual Advocate reports to the Advocate Coordinator and works as part of a coordinated team to provide comprehensive support for survivors. Each advocate maintains a caseload, ensuring ongoing support throughout the survivor’s healing journey while promoting autonomy, empowerment, and safety.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

CRISIS RESPONSE & DIRECT ADVOCACY

• Provide immediate crisis intervention, safety planning, and emotional support for survivors of DV, SA, and human trafficking.
• Provide trauma-informed support throughout the survivor’s healing process, ensuring a survivor-led approach to advocacy.
• Respond to 24-hour hotline calls and hospital forensic exams on a rotation on-call schedule.
• Accompany survivors to forensic medical exams, law enforcement interviews, and court proceedings.
• Assist survivors with protective orders, crime victim compensation applications, and court system navigation.
• Collaborate with law enforcement, medical professionals, and legal service providers to ensure coordinated survivor support.

CASE MANAGEMENT, SERVICE COORDINATION, & SURVIVOR GOAL PLANNING:

• Conduct risk and needs assessments to develop survivor-centered service plans that address immediate and long-term goals.
• Maintain accurate, confidential client records, ensuring all services are properly documented.
• Assist survivors in creating individualized service plans to navigate housing, financial aid, employment, and other essential resources.
• Ensure survivors from underserved populations (LGBTQ+, immigrant, disabled, and rural survivors) receive equitable, accessible, and culturally responsive services.
• Ensure compliance with victim rights laws, CCS policies, and confidentiality standards.

SURVIVOR EDUCATION & SUPPORT

• Provide survivors with education on legal rights, safety planning, and available resources to support their healing and recovery.
• Assist survivors in identifying and accessing long-term support services, including therapy, employment programs, and housing resources.
• Participate in ongoing training, professional development, and case consultation to strengthen service delivery.

ADDITIONAL RESPONSIBILITIES

• Perform other duties as assigned to support CCS’s mission and survivor services.

TRAINING AND QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

A candidate must possess:

• Bachelor’s degree preferred; equivalent experience in victim advocacy or related fields will be considered.
• Experience working with domestic violence and sexual assault survivors preferred.
• Proficiency in Spanish required to effectively serve Spanish-speaking survivors.
• Strong interpersonal, organizational, and communication skills (verbal and written).
• Basic computer literacy and ability to track case information in CCS’s database.
• Ability to work effectively with diverse populations, particularly Spanish-speaking.
• Must have a valid driver’s license, current auto insurance, and the ability to travel for crisis response, training, and outreach.
• Must pass a criminal background check.
• Within one month of hire, the employee must successfully complete:
  • 40- Hour Core Advocacy Training certification
  • CPR/First Aid Certification

OUR COMPANY IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER (M/F/D/V)