Bilingual Virtual Service Professional

HAPO Community Credit Union is an organization that believes in providing service that focuses on our members and giving back to the communities in which we do business - "Community" is our middle name. Our Standard of Service is to Defy Expectations. We promote individuality and encourage our employees to Defy Expectations®: To treat every situation as a unique opportunity to be in the moment and go beyond what is expected. We value every member and appreciate the opportunity to serve our community.

Come defy expectations with our On-Site Contact Center Team!

HAPO Health Benefits:

• No cost premium health insurance for all employees, including medical, dental and vision
• Accidental death and dismemberment insurance
• Long term and Short term disability

HAPO Professional Benefits:

• Competitive pay
• Pension Plan
• 401K program with match
• Flexible spending account (medical and dependent care)
• 0% interest on select personal loans

HAPO Personal Benefits:

• Employee Assistance Program (EAP)
• Paid time off
• 11 paid holidays per year
• Paid Birthday day off
• HAPO Anniversary day off
• Volunteer Opportunities (Both Paid and Volunteer)

HAPO is now accepting applications for an on-site, Bilingual Virtual Service Professional in Kennewick, WA. We are seeking an individual who is ambitious, self-motivated and who strives to represent HAPO’s core commitment “Be in the Moment” and deliver service that will “Defy Expectations” with our members, community as well as the team they are a part of. We are excited to invite passionate individuals to join our team! If you have strong interpersonal, organizational, and communication skills, you may be the perfect candidate for us. Your ability to share product information, listen to our members' questions, and confidently handle objections is essential for making a difference in our members' lives. The ideal candidate will demonstrate strong communication skills in both English and Spanish languages and be able to navigate cross-cultural interactions with professionalism and empathy.

Essential Job Functions include but are not limited to:

• Comfortable portraying oneself using video software and hardware
• Develop positive relationships with members and coworkers by listening carefully and respectfully
• Structure, quote and follow up on loan transactions from origination to close through all virtual channels
• Responsible for the opening and modifying of consumer accounts via video or web
• Ability to assist members with account modifications
• Demonstrate the essential skills related to the use of the credit union's computer systems and other related equipment connected to job responsibilities
• Proficient in quoting rates and opening sub-shares
• Provide general IRA information and investment options in addition to process transaction on IRAs
• Calculate figures and amounts such as discounts, interest, commissions, and percentages
• Excellent communication skills with the ability to clearly explain products, listen to customers, and effectively overcome customer objections

Education/Experience Requirements

• High School Diploma or General Education Development (GED) certificate

• Fluency in English and Spanish (spoken and written) required

• Proven experience in a bilingual role preferred

• Strong interpersonal and cross-cultural communication skills

• Ability to translate and interpret with accuracy and cultural sensitivity
  

Location: On-Site, HAPO Business Complex, Kennewick (WA)

Schedule: Must be able to work 35-40 hours a week between the hours of 9:00am – 6:00 pm M-F with Rotating Saturdays required

HAPO is an equal opportunity employer that values employees and supports an organizational culture of diversity, respect and personal and professional growth.

• Only candidates selected to move forward in the interview process will be contacted. Please do not call for an update on the status of your application. Thank you for your understanding.