Billing and Collections Representative

Job Title: Billing and Collections Specialist
Location: Greensboro, NC
Practice Type: High-Volume Ophthalmology Practice
Employment Type: Full-Time

Overview:
Our well-established retina ophthalmology practice in Greensboro, NC is seeking a detail-oriented and experienced Billing and Collections Specialist to join our dynamic team. This role requires a strong background in medical billing specific to ophthalmology, with a focus on Medicare, Medicaid, and commercial insurance plans. The ideal candidate is not only technically proficient but also empathetic and professional when working with patients—especially our elderly population.

Key Responsibilities:

• Accurately process and manage billing for a high-volume ophthalmology practice
• Ensure proper coding with ICD-10 and CPT, with a focus on ophthalmologic procedures
• Handle insurance verification, prior authorizations, and eligibility checks
• Manage patient collections with a courteous and compassionate approach
• Address patient billing inquiries clearly and effectively
• Work collaboratively with clinical and administrative teams to resolve billing discrepancies

Qualifications:

• Minimum 2 years of experience in medical billing and collections, preferably in ophthalmology/retina
• Proficient in ICD-10, Medicare/Medicaid billing guidelines, and EMR systems
• Strong understanding of insurance policies including Medicare Advantage and NC Medicaid
• Excellent organizational, communication, and problem-solving skills
• Ability to maintain a professional and kind demeanor, especially with elderly patients
• Dependable and punctual, with a strong work ethic and attention to detail

Preferred Traits:

• Team Player: Willing to collaborate and assist where needed
• Excellent Communicator: Able to understand and convey information clearly
• Highly Reliable: Consistently punctual and committed to quality patient care
• Positive Attitude: Displays grace, patience, and kindness in all interactions
• Self-Starter: Proactively takes initiative and uses time efficiently

Compensation & Benefits:

• Competitive salary based on experience
• Health insurance (company-sponsored) after 90 days
• Paid holidays
• 3 weeks of paid vacation per year
• 401(k) with company match after one year
• Bonus structure available after one year of employment

Job Type: Full-time

Pay: $22.00 - $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off

Work Location: In person