Billing and Collections Supervisor

Our Firm
Sorren is a top 50 national advisory firm that blends deep expertise with a human-first approach. We don’t just work with numbers—we work with people, building lasting relationships and delivering strategic solutions in accounting, assurance, tax, advisory, and private client services.

At Sorren, we believe that success is a shared journey. Our culture fosters collaboration, innovation, and professional growth, ensuring that every team member has the support and opportunities they need to thrive. We offer a high-performing yet balanced work environment where career development and personal well-being go hand in hand.

We’re committed to helping you grow, whether that means advancing your career, expanding your expertise, or achieving a fulfilling work-life balance. Because at Sorren, your success is our success.

Your Journey
Our team members support the firm by delivering timely, accurate work and maintaining clear communication. They take ownership of their development, seek feedback, and build strong relationships. By managing responsibilities effectively and aligning their efforts with firm values, they establish a foundation for long-term success and growth. All team members are expected to excel in Relationships, Communication, Quality Service, Operational Excellence, and Innovation & Growth, contributing to the firm’s success through collaboration, exceptional service, and continuous growth.

Position Summary:

The Billing & Collections Supervisor supports the Billing & Collections Manager by overseeing daily billing operations, accounts receivable management, and collections processes across all service lines. This role ensures invoices are accurate, timely, and compliant while helping manage receivables and support cash collections.

The Supervisor serves as the first point of escalation for billing and A/R team members and helps maintain efficient workflows, strong internal controls, and consistent billing practices across the organization. The ideal candidate is detail-oriented, highly organized, experienced with professional services billing systems (including CCH), and comfortable guiding and supporting a remote team.

Key Responsibilities

Billing Operations

• Oversee daily billing operations and invoice processing to ensure accuracy, timeliness, and compliance.

• Review and approve invoices, adjustments, write-ups/downs, and billing corrections prior to release.

• Serve as a subject matter expert on CCH billing software, time and billing systems, and revenue cycle processes.

• Support implementation of standardized billing procedures, billing controls, and workflow improvements.

Accounts Receivable & Collections

• Monitor accounts receivable aging reports and support collection efforts on outstanding balances.

• Partner with internal teams and clients to resolve billing disputes, invoice questions, and payment issues.

• Investigate unapplied cash, payment discrepancies, and client account reconciliations.

• Collaborate with A/R staff to ensure accurate payment posting, receivable reconciliation, and collections tracking.

Cross-Team Coordination

• Work with internal service teams to ensure billing data, time entries, and billing codes are complete and accurate.

• Resolve missing information, rate discrepancies, or coding issues impacting billing or collections.

• Maintain documentation and standardized workflows to ensure billing accuracy and operational consistency.

Month-End Support & Reporting

• Assist with month-end close processes related to billing and accounts receivable.

• Review unbilled work, unposted invoices, and outstanding receivables.

• Provide reporting and summaries to support financial reconciliation and revenue tracking.

• Team Support

• Mentor billing and A/R staff through guidance, training, and real-time problem solving.

• Assist with onboarding and training related to billing systems, collections processes, and A/R workflows.

• Perform quality checks to ensure billing accuracy and compliance with internal policies.

Qualifications

• 3–5 years of experience in billing, collections, or accounts receivable operations.

• Experience in professional services billing, revenue cycle management, or time-and-billing environments preferred.

• Proficiency with CCH billing software or similar billing/ERP systems.

• Strong attention to detail and experience with A/R aging, invoice review, and collections follow-up.

• Excellent communication, organization, and problem-solving skills.

• Prior team leadership, billing supervision, or mentoring experience preferred.

• Ability to work independently in a remote, fast-paced finance or accounting environment.

Why Choose Us?

At Sorren, we’re invested in your growth—both personally and professionally. We’ll support you as you advance in your career while also giving you the flexibility to enjoy life outside of work. We believe balance fuels success, and we’ve designed our culture and benefits to reflect that.

What We Offer*:

• Generous paid time off

• Comprehensive medical, dental, and vision coverage, plus life and disability insurance

• 401(k) retirement savings plan

• Paid holidays, including a firmwide winter break (December 24 – January 1)

• Paid parental leave (available after one year of service)

• Mentorship and career development programs

• CPA exam support to help you succeed on the path to licensure

• Firm-sponsored events and spontaneous team activities

• Celebrations to mark milestones like the end of busy season and the holidays

• Benefits are available to full-time employees regularly scheduled to work at least 30 hours per week.

© 2025 “Sorren” is the brand name under which Sorren CPAs, P.C. and Sorren, Inc. and its subsidiary entities provide professional services. Sorren CPAs P.C. and Sorren, Inc. and its subsidiary entities practice as an alternative practice structure in accordance with the AICPA Code of Professional Conduct and applicable laws, regulations, and professional standards. Sorren CPAs P.C. is a licensed independent CPA firm that provides attest services to its clients, and Sorren, Inc. and its subsidiary entities provide tax and business consulting services to their clients. Sorren, Inc. and its subsidiary entities are not licensed CPA firms.