Billing and Insurance Coordinator

Are you ready to make a difference in our community and watch your expertise positively impact children and families with complex needs? Do you enjoy being part of a dynamic team in a fast-paced environment? Are you a life-long learner that values opportunities for growth? If so, then being the billing and insurance coordinator for our program might be your next career move. This position is vital to the success and growth of our clinic.

Reach for the Top Therapy Services is an outpatient pediatric rehabilitation facility in Dover NH. We are seeking the right candidate to serve as the billing and insurance coordinator for our fast-paced clinic serving children birth through twenty-one.

The billing and insurance coordinator must possess excellent critical thinking and interpersonal customer service skills and the ability to demonstrate high-level problem-solving skills to capitalize on maximizing schedule outcomes and family satisfaction.

The best candidate will have 3 years of customer service experience, in a clinical health care environment; at least 1 year of hands-on experience with scheduling in a medical setting.

Additional Benefits

• Generous Paid Time Off Package
• 6 Paid Holidays (NYD, Memorial Day, 4 of July, Labor Day, Thanksgiving, Christmas)
• Flexible Schedule Options including: Ability to build your own schedule including work from home as outlined within Reach’s policy (i.e. due to illness or weather), flex hours within same week to decrease PTO usage
• PTO buy back annually of up to 20 hours
• Mentorship provided immediately upon hire
• Anthem Health Insurance Plan with $4,000 employer contribution
• Dental Insurance with employer contribution
• Company Sponsored Life Insurance Policy
• Short-Term Disability
• 401K with 1% match
• Parental leave package
• We are a 501c3; eligible for federal Non-Profit Student Loan Forgiveness
• Weekly mentoring and professional development training provided at all levels

MAJOR DUTIES AND RESPONSIBILITIES:

1. Obtaining insurance authorization for both Allied Health and Behavioral Health services

2. Verifying commercial insurance and Medicaid policies

3. Overseeing & following up on all insurance issues

4. Addressing all denials in coordination with the Biller

5. Obtaining all MD scripts and referrals as needed

6. Oversee follow up on all referrals

7. Oversee collection of co-pays and patient balances completed weekly for prompt revenue recovery

8. Oversee accounts are accurate and send monthly patient payment bills (collaborate with biller as needed)

9. Collaborate with Director of Operations, by updating collections spreadsheet weekly to ensure timely collections of past due accounts

10. Open and distribute the mail

11. Log and secure all incoming checks

12. Strong communication within the administrative team in collaboration with the Director of Operations to ensure delegation for the effective and efficient functioning of the clinic

13. Maintaining prior authorization spread sheet and sending reminders to clinicians when they are due

14. Overseeing and addressing all faxes

15. Ensuring all patient demographic, claims, & payment information is accurate and updated as necessary

16. & any other responsibilities necessary to ensure the effective and efficient functioning of the clinic

MINOR DUTIES AND RESPONSIBILITIES

17. Making and receiving phone calls as needed throughout the day

18. Assist Scheduling Coordinator in checking phone messages and informing the appropriate party

19. Assist administrative team in making patient charts as needed

20. Assist Scheduling Coordinator with scheduling patients & coverage as needed

21. Assist in monitoring cancellations and rescheduling patients as needed

22. Assisting in the cleanliness of the clinic and administrative space

23. & any other responsibilities necessary to ensure the effective and efficient functioning of the clinic

Qualifications and Education Requirements

Associate degree or equivalent with a minimum of 3 years of experience

Experience

· Medical insurance experience

· Office administration experience

· Rehab office experience preferred

· Knowledge of billing and coding

Key competencies

· Computer skills

· EMR experience

· Working with insurance companies

· Working with families and children

Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.

All applicants must have reliable transportation to work and have a demonstrated history of reliability in prior employment. Any candidate who is offered a position will be required to submit to a background check.

Website: https://reachftt.org/

Job Type: Full-time

Pay: $22.00 - $26.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Retirement plan
• Vision insurance

Ability to Commute:

• Dover, NH 03820 (Preferred)

Work Location: In person