Billing and Registration Specialist

Job Title: Accounts Receivable and Registration Specialist

FLSA Status: Non-Exempt

Job Type: Full-Time

Reports to: Director of Fiscal Operations

Full-Time Benefits:

• Retirement accounts (You can contribute at any time, but the Y will contribute 12% after two years of service with 1,000 hours in each of the two years)
• Medical, Dental, Vision, and Life Insurance Plans 
• Medical and Dependent Flexible Spending Accounts available
• Long and Short-Term Disability Coverage
• Employee assistance program
• Complimentary nationwide 2 adult family membership to the Y
• Discounts on programs, summer camps, YMCA Camp Miller
• Paid time off (About 120 hours/ year and starting with 40 hours)
• Paid parental leave
• Subscription to the Calm app
• Bereavement leave
• Paid holidays
• Team member referral program
• Employee engagement and appreciation activities
• Growth and development opportunities 
• Free parking
• Leadership certification and related training offered and encouraged

Summary/ObjectiveIn Coordination with the Director of Fiscal Operations the Accounts Receivable and Registration Specialist will be responsible for all accounts receivable and programming registration for each branch of the YMCA and partner YMCAs. Provides excellent customer service to our members and program participants.

Our Culture

Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day. We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing: we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger, beginning with you.

Essential Functions

• Provides excellent service to members, guests, and program participants in the branch and on the phone, contributing to member and participant retention.
• Handles and resolves membership and participants concerns and informs supervisor of unusual situations or unresolved issues.
• Models relationship building skills (listen first) in all interactions.
• Assist with insurance reimbursement programs including processing and keeping membership staff up to date on insurance standards.
• Reviews and follows up on returned checks and bank drafts, and credit card expirations.
• Reconciles branch weekly deposits of cash and checks.
• Coordinates membership invoice mailings.
• Assist with creating monthly reports.
• Reconciled and validated revenue streams, ensuring accuracy and alignment with financial records while identifying and resolving discrepancies to support reliable reporting and forecasting.
• Help new employees with training on Daxko software and applicable procedures.
• Create and organize new and existing programs in Daxko along with updating programs per request.
• Provides support on programming related inquiries throughout the Association.
• Assist with childcare registrations including the childcare assistance programs for our association and partner YMCAs in collaboration with the Director of Fiscal Operations.
• Communicate with program directors to establish timelines and to review programs for accuracy.
• Audit program costs, instructors, dates and times while taking note of instructor turnover holidays to prorate.
• Fosters an inclusive environment appreciative of differences in the workplace. Meaningfully participate in and lead efforts to support the Y’s commitment to equity and diversity.

YMCA Competencies

• Mission Advancement: Accepts and demonstrates the Y’s values. Demonstrates a desire to serve others and fulfill community needs. Recruits volunteers and builds effective, supportive working relationships with them. Supports fund-raising.
• Collaboration: Works effectively with people of different backgrounds, abilities, opinions, and perceptions. Builds rapport and relates well to others. Seeks first to understand the other person’s point of view and remains calm in challenging situations. Listens for understanding and meaning; speaks and writes effectively. Takes initiative to assist in developing others.
• Operational Effectiveness: Makes sound judgments, and transfers learning from one situation to another. Embraces new approaches and discovers ideas to create a better member experience. Establishes goals, clarifies tasks, plans work and actively participates in meetings. Follows budgeting policies and procedures, and reports all financial irregularities immediately. Strives to meet or exceed goals and deliver a high-value experience for members.
• Personal Growth: Pursues self-development that enhances job performance. Demonstrates an openness to change and seeks opportunities in the change process. Accurately assesses personal feelings, strengths and limitations and how they affect relationships. Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology.

Work Environment

The Accounts Receivable and Registration Specialist will work in an office environment. The employee will be traveling to different YMCA sites on a weekly basis.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

• While performing the duties of this job, the employee is regularly required to use a computer for extended periods and be able to communicate using a computer and phone/smart device.
• The employee frequently is required to sit and reach, and must be able to move around the work environment
• The employee must occasionally lift and/or move up to 25 pounds
• Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust
• The noise level in the work environment is usually moderate
• While performing duties of this job, employee is frequently required to stand; walk; sit; use hand to handle, or feel; reach with arms and hands.
• Must be able to remain alert.
• Must be able to sit or stand for extended periods.
• Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust.

Position Type/Expected Hours of Work Travel

This is a full-time position. Expected hours will be 8:00 a.m. to 5:00 p.m. Some travel will be necessary for this position.

Preferred Education and Experience

• Associate's or bachelor’s degree in accounting or related field or equivalent required.
• A year or more accounts receivable or general accounting experience required.
• Understanding of basic accounting concepts and applications including cash reconciliation, accounts receivable, and general bookkeeping procedures.
• Experience with standard business software, office machines, and must be proficient in Microsoft Excel.

Additional Eligibility Qualifications

• Must be able to successfully pass a background check.

Supervisory Responsibility

This position does not have supervisory responsibilities.

EEO Statement

The Lake Superior YMCA (the Y) provides equal employment opportunities (EEO) to all employees and applicants for employment without regards to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, the Y complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absences, compensation and training.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Pay: $20.00 - $22.00 per hour

Benefits:

• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Parental leave
• Professional development assistance
• Referral program
• Retirement plan
• Vision insurance

Application Question(s):

• What is a valid email address to be contacted for scheduling an interview?

Work Location: In person