Billing Clerk

JOB SUMMARY

The Billing Clerk provides clerical and administrative support to the Revenue Cycle department. Responsibilities include preparing and submitting claims, reviewing billing information for accuracy, generating patient statements, responding to billing inquiries, and following up on unpaid claims. This role requires strong attention to detail, organization, and the ability to work in a fast-paced healthcare environment.

JOB DUTIES

• Prepare and submit electronic and paper claims to insurance payors
• Review billing information for accuracy (demographics, DOS, etc.)
• Generate and send patient statements
• Respond to patient and insurance billing inquiries
• Follow up on unpaid or denied claims
• Maintain billing records and documentation
• Provide general administrative support to Revenue Cycle

QUALIFICATIONS

• High school diploma or equivalent required
• 1–2 years of billing, clerical, or healthcare experience preferred
• Basic knowledge of insurance claims and billing processes
• Experience with Epic or similar EHR systems preferred
• Strong attention to detail and organizational skills
• Effective communication and customer service skills

SMART GOALS

• Timely Claim Submission: Achieve 95% of claims submitted within 48 hours of charge entry, measured monthly.
• Claim Follow-Up & Denial Resolution: Resolve or escalate 90% of unpaid or denied claims within 14 days, measured monthly.
• Billing Accuracy & Data Integrity: Maintain claim error/return rate below 3% through accurate data entry and review, measured monthly.

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS

This role is primarily performed in an office/clinical administrative environment and requires prolonged periods of sitting and working on a computer. Frequent use of hands and fingers for typing and data entry is required. The position involves regular communication via phone and in person with patients, insurance representatives, and staff. Occasional standing, walking, bending, and reaching may be required, as well as the ability to lift up to 10–15 pounds (e.g., files or office supplies). The role operates in a fast-paced environment with multiple priorities and deadlines, typically during standard business hours with occasional need for flexibility based on departmental needs.

COMPENSATION & BENEFITS

Hourly Rate: $21.50

Comprehensive Benefits Package, including:

• Medical, Dental, and Vision Coverage
• Paid Time Off (PTO) & Holidays
• Professional Development Opportunities
• Employee Assistance Program (EAP)

Occupational Risk for Exposure to TB:

There is an occupational risk for exposure to TB, as this position involves extensive community and patient contact. Employees in this role are required to comply with annual TB testing as part of workplace health and safety protocols. The only acceptable exceptions to this requirement are documented medical contraindications or religious objections. Employees who decline TB testing will be required to wear a mask when deemed necessary.

Friend Health – HRDI is an equal opportunity employer. We consider all applicants for employment without regard to race, religion, color, age, sex, national origin, citizenship, ancestry, marital or parental status, sexual orientation including gender identity, gender expression, military discharge status, physical or mental disability, or any other status or characteristic protected by law. In addition, Friend Health – HRDI provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws (including during the application or hiring process). Friend Health - HRDI supports the Pay Transparency Law as an equal opportunity employer.

Join Our Team

Join our team at Friend Health – HRDI and be part of a mission-driven organization committed to providing high-quality healthcare services to our community. As a Billing Clerk, you will play a vital role in supporting the Revenue Cycle team and ensuring accurate and timely billing operations that contribute to the overall success of our organization.