Billing Collections Specialist

Position Summary

We are seeking a detail-oriented and customer-focused billing and collections specialist to join our team. In this role, you will work directly with customers and businesses to resolve outstanding balances while maintaining positive relationships and ensuring compliance with company policies and applicable regulations. This position offers an opportunity to contribute to the organization's financial health through effective communication, problem-solving, and account management.

Key Responsibilities

• Contact customers and business clients regarding outstanding account balances through phone, email, and other communication channels.
• Negotiate payment arrangements and assist customers in resolving delinquent accounts.
• Maintain accurate, timely, and detailed records of collection efforts and customer interactions.
• Ensure all collection activities comply with federal, state, and local regulations, as well as company policies.
• Deliver professional and empathetic customer service while addressing payment concerns and account inquiries.
• Collaborate with internal departments to investigate and resolve billing discrepancies or account issues.
• Monitor account status and recommend appropriate actions to reduce outstanding receivables.
• Perform account reconciliations and verify the accuracy of customer account information.
• Support revenue cycle and accounts receivable processes to improve collection performance and cash flow.
• Complete additional duties and special projects as assigned.

Qualifications

• Previous experience in collections, accounts receivable, billing, customer service, or a related field preferred.
• Understanding of financial principles, payment processing, and revenue cycle management.
• Experience in the Fire Protection or construction, HVAC, or service industry is a plus.
• Strong communication, negotiation, and conflict-resolution skills.
• Excellent attention to detail and organizational abilities.
• Ability to maintain confidentiality and handle sensitive financial information professionally.
• Proficiency with Microsoft Office and computerized accounting, billing, or CRM systems.
• Self-motivated with the ability to manage priorities and work independently in a fast-paced environment.

What We Offer

• Full-time employment with flexible scheduling options.
• Supportive work environment for professionals reentering the workforce.
• Opportunities for growth and skill development.
• Competitive compensation based on industry experience.

Pay: $60,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Application Question(s):

• What level of proficiency do you have with Microsoft Excel, Outlook, and other business software applications?

-Beginner?
-Intermediate?
-Advanced?

Experience:

• collections, accounts receivable, billing: 2 years (Required)
• Fire Protection Industry: 1 year (Preferred)
• negotiated payment plans or settlements with customers: 1 year (Preferred)

Work Location: In person