Billing Coordinator I

For this remote Role, you will have to combine strong attention to detail with customer service focus in the roofing and construction environment, supporting financial accuracy, cash flow, and high customer satisfaction across our South Georgia communities.

The Reason why we are called Fresh Roof Of Georgia:

With years of experience serving homeowners and businesses across South Georgia, our mission is simple: provide dependable roofing solutions that stand up to the elements while adding value to your property. Whether it’s a full roof replacement, a timely repair, or preventative maintenance, we bring the same level of commitment and detail to every project.

At Fresh Roof of Georgia, we believe your home deserves more than just a roof — it deserves protection, peace of mind, and lasting curb appeal. That’s why we’ve built our company around honesty, craftsmanship, and customer care.

Roles and Duties:

Record and reconcile customer payments (checks, credit cards, ACH, cash) in accounting software; apply payments to appropriate invoices/jobs.

Coordinate with project managers and field teams to verify job completion details, change orders, and documentation before final billing.

Maintain detailed customer billing records, job files, and payment history for audit readiness and warranty support.

Handle customer payment plan inquiries, coordinate with any financing partners if applicable, and ensure clear communication on billing terms.

Identify process improvements for billing efficiency, accuracy, and customer experience as the company grows.

Process progress billings or deposits for larger projects (e.g., full replacements) and handle retainage/release upon satisfactory completion.

Skills Needed for this position:

Excellent attention to detail, accuracy, and organizational skills to manage multiple jobs and deadlines.

Proficient in Microsoft Excel (formulas, pivot tables) and Google Workspace/Microsoft 365 for tracking and reporting.

Outstanding customer service and communication skills — professional phone/email presence for handling sensitive billing discussions.

Ability to maintain confidentiality with financial and customer information.

Reliable, proactive, and able to work independently in a small-team environment.

Strong understanding of invoicing cycles, payment processing, collections best practices, and basic sales tax.

Proficiency in accounting/billing software (QuickBooks Online/Desktop highly preferred;).

Job Type: Full-time

Pay: $28.00 - $42.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k) matching
• Dental insurance
• Opportunities for advancement
• Paid sick time
• Paid time off
• Vision insurance

Work Location: Remote