Billing / Customer care – Hospital Industries

Salary – 20,000/- To25000/-

Experience – 1-3 Years (Hospital Industries)

Qualification

Graduation / HSC qualified.
Only Female Candidate Require

Key Responsibilities

• Patient Advocacy: Act as the primary empathetic contact to build trust and ensure long-term patient loyalty.
• Call Management: Handle high-volume inbound/outbound calls to resolve medical-administrative queries promptly.
• Proactive Follow-ups: Call patients post-discharge or post-consultation to monitor recovery and ensure care continuity.
• Care Clarification: Educate patients on complex instructions, such as fasting requirements or insurance pre-authorizations.
• Script & Privacy Adherence: Follow clinical scripts and maintain strict patient confidentiality in line with HIPAA/data laws.
• Preventative Scheduling: Identify opportunities to "upsell" health by booking overdue screenings and annual check-ups.
• Issue Resolution: Research billing, lab results, or scheduling delays to provide immediate, accurate solutions.
• Complaint Management: Take ownership of patient grievances and escalate critical clinical issues to nursing supervisors.
• Digital Support: Guide patients through hospital portals and mobile apps for easy access to reports and booking.

Job Type: Full-time

Pay: ₹20,000.00 - ₹25,000.00 per month

Work Location: In person