Billing Operations Specialist

Mercury is seeking a Billing Specialist to process payments on behalf of carriers, invoice clients in current and new geographies, and play a critical role in strengthening our billing systems.

As a Billing Specialist, you will not only perform clerical tasks such as data entry and working with spreadsheets, but also identify the root cause of issues in our processes and systems. You will communicate these insights to our development team to implement fixes and enhancements, helping to build scalable products for the future. Over time, you will become a key partner to the development team, helping them understand requirements, workflows, and how our teams and clients interact with our systems.

You will collaborate with internal teams in both the US and Turkey to resolve billing inconsistencies and errors, while influencing the overall trust clients have in our services.

At Mercury, we are on a mission to provide the most seamless and worry-free logistics services in the world for every type of shipping, so our customers in the Life Sciences and Healthcare industries can focus on what matters most to them.

Our company’s growth focus is strategic and deliberative, and we live by the values of:

• Customers First
• Relentless Improvement
• Band-aid & Stitches
• Extreme Ownership
• Humility

If you want an opportunity for ownership, accountability, and to make a rapid impact at a company in hyper-growth, Mercury is the place for you!

You Will:

• Collaborate cross-functionally to ensure client success with the billing process
• Work directly with a U.S.-based manager to coordinate efforts, align on goals, and communicate progress
• Investigate and identify root causes of billing errors or system issues; communicate findings clearly to the development team
• Provide input on system requirements and workflows to improve future products
• Respond to and resolve client billing concerns with our internal team; address processes to eliminate repeat issues
• Perform accurate data entry of carrier and client charges
• Serve as a partner for our internal team to help them navigate our billing systems
• Pull weekly reports for billing processes to monitor accuracy and performance
• Work collaboratively with a team of logistics experts
• Resolve payment disputes thoroughly, involving management when appropriate

You Are (or You Have):

• Strong attention to detail and accuracy
• A proactive problem-solver, able to take on problems
• A self-starter with the ability to work in a fast-paced office setting.
• A “get it done” attitude
• Exceptional organizational and interpersonal skills
• Customer-centric, optimizing the client experience
• Solid data entry skills with regard to speed and accuracy
• Excellent written and verbal communication skills in English
• Proficient in Microsoft Excel

Your colleagues describe you as:

• A detail-oriented planner who crafts and articulates ideas in a straightforward way
• A curious self-starter with a growth mindset and appetite for challenging assumptions, and using feedback to refine thinking and build holistic solutions

Bonus Points:

• 1-2 Years of logistics/billing experience
• Residing in a location with easy access to the office address (Kazlıçeşme, Cinoğlu Çk No:4, 34020 Zeytinburnu/İstanbul)

We Offer:

• Competitive salary in USD
• Health insurance (ÖSS) covering you and your immediate family
• 20 days of paid holidays, including the first year of employment
• Birthdays off
• You will be eligible to participate in benefit plans, including the stock options