Billing & Payroll Coordinator

The Role:

Alliance Services is a fast-growing company offering meaningful work and opportunities for advancement. We are seeking a detail-oriented, responsible, enthusiastic, and self-motivated professional to join our team. Strong communication skills, teamwork, accuracy, and organization are essential for success in this role.
The Billing Coordinator works closely with providers and the Alliance Services administrative team to ensure accurate and timely billing and payroll processes. This role plays a critical part in maintaining compliant billing systems while also supporting payroll generation, recognizing the direct connection between service documentation, billing, and caregiver compensation. Our goal is to maintain efficient, reliable systems that allow our teams to focus on delivering quality care while fostering a collaborative and supportive work environment.

Core Responsibilities

• Review and approve caregiver time and mileage entries to ensure accuracy and compliance with service authorizations
• Validate and process approved time entries through the EMR system to support accurate billing and payroll generation
• Coordinate with the Payroll Department to ensure timely submission of approved hours for accurate and on-time payroll processing
• Assist family providers with entering and correcting time and mileage documentation as needed
• Send Monthly Progress Notes to Case Management Entities in a timely and compliant manner
• Communicate with case workers regarding expiring customer contracts and authorization updates
• Coordinate with Case Management Entities to resolve denied claims and ensure accurate, active authorizations are maintained
• Support completion of employment verifications and unemployment claims as requested
• Other duties as assigned

What you Bring to the Table:

Qualifications

• Proficient with Microsoft Suite (Outlook, Word, Excel)
• Proficient in basic mathematics and time conversion
• Be cleared through a federal background check
• Must be at least 18 years old with a high school diploma

Competencies

• Communicate professionally and genuinely with customers, co-workers, providers, and visitors.
  • Skilled in written and verbal communication
  • Identify, solve, and respond to critical situations
  • Collect customer and provider feedback
• Be a team player and work with people of different ages and skill levels.
• Prioritize while remaining flexible and adaptable.
• Must have integrity, attention to detail and an eagerness to grow
• Handle high-volume work with professionalism.
• Demonstrate empathy and understanding of our customers, families, and provider needs.
• Accept guidance, supervision, and coaching.
• Meet company and departmental deadlines

24 Hour Home Care is an Equal Opportunity Employer that is proud of its culture of diversity and inclusion. Individuals seeking employment are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. Additionally, 24 Hour Home Care will consider qualified candidates with criminal histories in a manner consistent with the law.

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