Billing & Resident Services Associate

Billing and Resident Services Associate – Evergreen Property Management & Real Estate Group, Inc.

Evergreen Property Management & Real Estate Group, Inc. has been proudly serving Northern Colorado since 1987. We're a well-established, community-focused company based in Fort Collins, and we take pride in providing quality property management and real estate services. Learn more about who we are at FTCrent.com.

We're looking for a detail-oriented, people-friendly Billing and Resident Services Associate to join our Accounting team. This role is a great fit for someone who takes pride in doing accurate, timely work and is always ready to lend a hand to their team. If you're organized, a clear communicator and looking for a job that shifts throughout the year to keep things interesting— we'd love to meet you.

If you're bilingual English/Spanish, that's a strong plus — something we truly value.

What You'll Do

As a Billing and Resident Services Associate, you'll be the backbone of our billing operations and a key support resource of our accounting team. Your work will include:

• Processing accurate, timely billing for maintenance, landscaping, and cleaning work orders in AppFolio
• Adding charges to resident accounts and notifying residents by phone, email, or letter
• Receiving payments from tenants over the phone via our secure software.
• Maintaining tracking sheets, and conducting weekly work order audits
• Reconciling American Express statements monthly and tracking office expenses
• Assisting with security deposit settlements, disposition reports, and deposit dispute resolution
• Supporting accounts payable, accounts receivable, bank reconciliations, and monthly owner reports
• Responding promptly to voicemails, emails, and resident or owner inquiries
• Pitching in with additional accounting and administrative tasks as the team needs

What Makes You a Great Fit

• Experience in administrative, accounting, or property management roles preferred
• Familiarity with AppFolio is a bonus, but not required — we'll train the right person
• Strong attention to detail and a commitment to accuracy
• Organized and able to juggle multiple priorities without dropping the ball
• Clear communicator — in writing, on the phone, and in person
• Comfortable working independently and as part of a team
• Able to stay calm under pressure and adapt when priorities shift
• Bilingual (English/Spanish) preferred

Hours Monday–Friday, 8:45am–5:00pm

Benefits

• Paid Time Off (accrues from your first day), Paid Sick Time
• Paid Holidays: All Bank Holidays with the exception of Veteran's Day, (unless you're a veteran!)
• Slow Season Every other week is a 4-day week
• 50% Health Insurance Employer paid
• Life insurance

Job Type: Full Time, Non-exempt - In person

Language:

• English/Spanish Bilingual (Preferred)

License/Certification:

• Driver's License, reliable vehicle and auto insurance (Required)

Qualified candidates must be able to pass a credit and criminal background check.

Job Type: Full-time

Pay: $22.00 - $24.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Application Question(s):

• Please share your accounting or describe your relevant experiences

Ability to Relocate:

• Fort Collins, CO 80525: Relocate before starting work (Preferred)

Work Location: In person