Billing & Service Dispatch Coordinator -min 3 years exp

About Us

Celebrating 30 years of excellence, we are a leading Commercial Building Maintenance Contractor serving New York and the Northeast Region. Headquartered in Farmingdale, NY, our team is known for delivering reliable, high-quality service to a diverse portfolio of clients.

We’re seeking an experienced highly organized, detail-oriented Administrative, Billing and Service dispatch experienced individual to join our fast-paced, collaborative office environment. If you thrive on multitasking, enjoy supporting field teams, and take pride in keeping operations running smoothly, we want to hear from you! Must have verifiable professional references.

This is an in-person role, Monday to Friday, 7:30 AM to 4:30 PM in Farmingdale, NY.

Key Responsibilities

• Coordinate daily administrative functions for the service department
• Serve as the primary contact for internal teams and external clients
• Oversee technician schedules, meetings, and travel arrangements
• Prepare reports, presentations, and documentation for meetings
• Handle phone calls, emails, and inquiries professionally and promptly
• Support onboarding, training, and recordkeeping for service technicians
• Maintain accurate databases and filing systems
• Ensure compliance with company and client policies and procedures

Daily Tasks

• Dispatch client service requests and manage work order flow
• Issue and track purchase orders and service costs
• Process service tickets and prepare and process billing
• Maintain service logs and update Teams files
• Perform administrative and accounting duties related to service operations

Qualifications

• Previous experience in billing, customer service, dispatch, administrative, client support.
• Strong phone etiquette and clear communication skills.
• Proficiency in office software (office, teams).
• Critical thinking and problem-solving abilities.
• Min of 3 years accounting knowledge/experience; AR/ AP

Why Join Us?

• Be part of a respected company with three decades of success.
• Work in a supportive, team-driven environment.
• Play a vital role in delivering exceptional service to our clients.

Ready to make an impact? Apply today and help us continue building strong relationships through outstanding service and support.

Job Type: Full-time

Pay: $23.82 - $25.94 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Application Question(s):

• Why should we consider you for this role? Answer in one sentence only.
• What types of systems or software have you used for scheduling, routing, or dispatching and describe the volume of calls, drivers, or technicians you handled in past roles. Why should we consider you for this role?

Experience:

• basic accounting - AR/ AP: 3 years (Required)
• Dispatching / Service : 3 years (Required)

Ability to Commute:

• Farmingdale, NY 11735 (Required)

Work Location: In person