Billing Specialist

MyOme’s mission is to provide clinically actionable genetic information to patients throughout their lives. We combine clinical-grade whole genome sequencing, advanced AI methods for genome interpretation, and seamless digital tools for doctors and patients to order and access results. Our team is composed of seasoned entrepreneurs, scientists, and operators, and we're backed by top-tier investors.

Position Overview:

We are looking for a Billing Specialist to join our Customer Support pod at a pivotal moment in MyOme's growth. You won't be stepping into a fully built billing function — you'll be shaping it. As the single point of contact for all things billing, you'll own full-cycle revenue cycle management end-to-end, work directly with patients, providers, and internal teams, and build the systems and documentation that prevent issues before they escalate.

If you're energized by building playbooks, not following them — and you want your billing expertise to matter at a company where it will directly impact patient outcomes — this is the role.

What You'll Do:Patient-facing billing support:

• Primary point of contact for all patient billing inquiries — first inquiry to final resolution via phone calls and tickets
• Educate patients on cost transparency, EOBs, insurance benefits, and financial assistance options in plain, accessible language
• Handle billing escalations with empathy and urgency
  
  

Provider & partner billing support:

• Respond to provider and partner billing questions accurately and promptly
• Clarify CPT codes, reimbursement policies, and prior authorization requirements
• Communicate billing updates and policy changes to relevant contacts
  
  

Revenue cycle & cross-functional operations:

• Own full-cycle RCM — claims submission, payment posting, denial management, appeals tracking, and resolution
• Partner with finance and commercial operations to align billing workflows with organizational goals
• Identify denial trends and implement SOPs to reduce errors and increase resolution rates
• Manage escalations between patients, payors, and internal departments
• Contribute to billing ticket metrics and dashboard reporting
• Proactively surface ambiguous billing ownership issues before they become blockers
  
  

Systems & documentation:

• Own the billing SOP library — build it, maintain it, and improve it as the company scales
• Leverage HubSpot and clearinghouse/claims platforms to document interactions and track trends
• Contribute to AI-assisted deflection workflows for tier-1 billing FAQs
• Maintain HIPAA compliance; HIPAA/PHI training must be completed within the first 30 days
  
  

What You'll Ne ed:

• 3–6 years of medical billing and RCM experience — genomics, clinical laboratory, or precision medicine a significant advantage
• Deep knowledge of full-cycle RCM: EOBs, CPT/ICD-10 coding, denial management, appeals, prior authorizations, and payer processes
• Experience working cross-functionally with finance, operations, or clinical teams
• Familiarity with billing and clearinghouse platforms; HubSpot or equivalent CRM preferred
• Strong communicator — equally comfortable explaining a bill to an anxious patient and presenting billing trends to leadership
• Systems thinker who builds SOPs as a habit, not an exception
• Comfortable with AI tools and automation — you see them as a force multiplier, not a threat
• HIPAA certified or willing to complete certification immediately upon hire
• Startup or early-stage experience preferred — you're comfortable building the playbook, not following one
  
  

Location, Compensation, and Benefits:

• Location: Remote in the US
• Compensation: Annual base salary range is $70,000 - $90,000, depending on experience and location
  
  

San Francisco Bay Area pay range: $70,000 USD - $90,000 USD

Benefits:

• Comprehensive healthcare coverage (Health, Dental, and Vision)
• 401K
• Unlimited PTO
• Professional development opportunities
• Company-sponsored off-sites and team meals during in-person meetings
• Direct access to company leadership and the opportunity for career growth
  
  

Diversity, Inclusion, and Equal Opportunity:

MyOme values diversity in all forms. We believe that diverse perspectives drive better science and better patient outcomes. We are an Equal Opportunity Employer committed to creating an inclusive workplace that empowers every individual.

Why Work at MyOme?

Join us if you:

• Want to make an impact at the intersection of healthcare and technology, changing the way people engage with their health at the genetic level
• Enjoy rolling up your sleeves, taking initiative, and being empowered to lead
• Value humility, transparency, and collaborative problem-solving
• Thrive in fast-moving, dynamic environments with smart, driven teammates
• Appreciate competitive compensation, meaningful equity, and excellent benefits
  
  

Learn More: myome.com