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Billing Specialist

BILLING SPECIALIST

Job Description

The below job description is not meant to encompass every task, skill, or situation that may be encountered in this role. It is meant to give an overview of the necessary functions, skills and experiences needed to successfully perform the job. Each employee is expected to use LADD’S mission and The LADD Way to guide their performance. This job description may be modified as organizational needs dictate and changes will be discussed and documented.

Department & Purpose

Finance

Responsible for providing accurate, timely, and transparent accounting services and financial support; creates financial reports, leads budgeting and forecasting processes, manages payables, receivables, payroll, and tax payments/documents

Reports To

Accounting Manager

Stakeholders

Internal:

Officers
Directors
Other Managers
Staff

External:

Funders
Vendors
Customers
People we Support
Auditors
3rd Party System Providers
Regulatory Entities

Employee Classification

Non Exempt

Summary

The Accounts Receivable/Billing Specialist is responsible for creating invoices and credit memos for customers. This includes processing customer invoices, overseeing the reconciliation of customer account balances and maintaining organization financial records of invoices and other documents.

Essential Functions

Process all electronic billing to state, county and local government agencies
Process all third party, resident rent and private pay invoices
Processes transactions and performing accounting duties such as account maintenance, recording entries and reconciling accounts
Establishes and maintains relationships with new and existing customers, funders and vendors
Communicates with clients and customers to request payment and arrange payment plans
Process payments from customers in a timely and accurate manner while adhering to agency procedures. Maintains accounting databases and spreadsheets, updating information as needed; updates client accounts based on payment or contact information
Models The LADD Way (TLW) ensures their performance is aligned with TLW and the policies and practices set for the department
Represent LADD in a positive manner as appropriate
Keeps up-to-date on all relevant training and certifications

Additional Responsibilities

Back-up other specialist as necessary
Create adhoc financial reports as necessary

Education/Skills & Experience

High school diploma or equivalent required
A minimum of 1 year billing experience, preferably with a home care service agency
Knowledge of I/DD Waiver billing
Proficient with spreadsheets, and familiarity with applicable bookkeeping application platforms
Outstanding organizational ability with great attention to detail
Experience with Brittco

Work Environment & Physical Demands

Work schedule will normally be Monday through Friday and may include weekends and/or evenings
Job will include being in an office environment as well as remote sites; and may require travel to other locations

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