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Billing Support Specialist
Billing Support Specialist
About i3screen:
i3screen is a privately held subsidiary of i3logix, a provider of enterprise document management solutions, scheduling solutions, and custom software. Located in Denver, CO, i3screen was founded in 2008 to provide a smarter screening process with exceptional customer support and cutting-edge technology. We offer drug testing and occupational health screening services via web-based technology that can be easily integrated with other provider systems. The i3screen platform has full “white label” branding capability and offers the most configurable and customizable solution available on the market today. For more information, visit www.i3screen.com.
i3screen is seeking a Billing Support Specialist for our growing business. The Billing Support Specialist will be responsible for providing support to our Partners and the Billing Department. Support to our Partners includes answering questions from our Partners who utilize our Billing Module. Communication includes, but is not limited to, inbound and outbound calls, email, and video conferencing. Support includes assisting Partners with establishing their pricing in our system, as well as managing their exceptions and billing cycle using the i3screen system. The Billing Support Specialist will also be responsible for the implementation of onboarding new Partners for i3screen’s billing purposes. Onboarding includes, but is not limited to, reading Agreements to understand pricing and entering the i3screen system, establishing billing protocols for communication, understanding pricing increases and decreases to create current fee schedules for Partners’ reference. The Billing Support Specialist will also assist with monitoring and resolving daily queues to ensure cases are properly billed to our Partners. Billing Support Specialist will also assist with disputes of charges billed to our Partners, which includes evaluating fees associated with Cases, communicating with vendors to coordinate adjustments, and communicating approvals and denials of the adjustment requests directly with Partners. The Billing Support Specialist, like all Department Team Members, will provide flexible support across the Department, with tasks and other employees, to ensure operational efficiency.
Specific duties include but are not limited to:
- Be subject matter expert for the Billing Module providing support to Partners
- Facilitate the onboarding a new Partner for i3screen billing purposes
- Ability to evaluate pricing Agreements / Amendments and determine current pricing for Partners
- Reviewing and completing Billing Exceptions for i3screen billing cycle
- Investigate billing disputes and communicate with appropriate vendors to determine adjustments
- Explaining pricing to Customer based on Agreement/Amendment
- Special projects and other tasks as assigned
Required Skills:
- Google Workspace - Intermediate proficiency
- Keyboarding – Strong Skill
- 10-Key – Strong Skill
- Follow through and dependability
- Very detail-oriented
- Ability to prioritize and work independently or as a team
- Strong listening skills
- Strong written and verbal communication skills
Highly Preferred Experience:
- Data Entry
- Call Center / Customer Service
- Billing Support / Accounts Receivable / Client-facing financial role
- Great Plains / Acumatica ERP systems
- Drug Testing Industry
Benefits:
- Health insurance
- Dental and vision insurance
- Colonial Life insurances
- 401k after 1 year of employment
- Paid Time Off
- Paid Family and Medical Leave (Colorado only)
- Paid holidays
- Earned Wage Access
- Bonus programs
Pay Rate:
- $21.00 - $26.00 hourly
Pay will not be below any applicable local minimum wage.
Equal Employment Opportunity:
i3logix provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Per Colorado law, i3logix does not request or require applicants to disclose their age, date of birth, or dates of attendance/graduation from an educational institution on the initial employment application. Applicants are permitted to remove any age-identifying information from their resumes or transcripts.
i3logix is committed to fair hiring practices and complies with the Colorado Chance to Compete Act. We encourage all qualified candidates to apply. Criminal history inquiries will only be conducted for candidates who have reached the conditional offer stage, and a conviction will not automatically disqualify an applicant from employment.
Employment is contingent upon the successful completion of a pre-employment no-THC drug screen and background check.
If you require reasonable accommodation to complete a job application, pre-employment testing, or a job interview, or to otherwise participate in the hiring process, please contact HR@i3logix.com.
Please note that we will begin reviewing applications on April 6th. We are aiming to send interview invitations between April 6th and April 14th.
We will be accepting applications until April 10th.
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