Board Certified Behavior Analyst (BCBA) - Center Director

BCBA - Center Director

POSITION SUMMARY: The Center Director is responsible for the overall performance, growth, and operational excellence of the Region’s Center(s). This role combines strong business acumen with clinical leadership to ensure the center meets its operational, financial, and quality targets while delivering exceptional services to clients and families. The Center Director oversees all aspects of center operations from staffing, scheduling, and client acquisition to program quality, metrics tracking, and expansion planning, ensuring alignment with the organization’s strategic objectives.

DUTIES & RESPONSIBILITIES:

Operational Leadership & Metrics Management

· Own and manage key performance indicators (KPIs) for the center, including utilization, productivity, client growth, retention, and staffing ratios

· Develop and execute annual and quarterly operational plans aligned with organizational goals

· Monitor performance data and create actionable improvement plans to address gaps in efficiency or outcomes

· Ensure operational processes including scheduling, admissions, staffing, & billing, are efficient, scalable, and compliant

· Collaborate with corporate operations teams to optimize resource allocation & reduce operational bottlenecks

Financial Accountability & Growth

· Partner with leadership to set and meet center utilization targets, and growth goals

· Manage capacity planning to maximize productivity & utilization hours while maintaining quality of care

· Support client acquisition and retention strategies, including marketing, referral development, and community engagement

· Prepare and monitor center spending, ensuring cost-effective operations and responsible resource management

Clinical Program Oversight

· Maintain oversight of clinical service quality, ensuring adherence to evidence-based practices and treatment fidelity

· Partner with clinical leadership to ensure client outcomes are tracked and achieved

· Provide guidance to clinical supervisors (e.g., BCBAs, Lead BCBAs) to maintain high service standards

Team Leadership & Development

· Lead and develop a high-performing team, fostering accountability, engagement, and professional growth

· Collaborate on recruitment, onboarding, training, and retention of all center staff

· Establish clear performance expectations and conduct regular performance reviews

· Cultivate a culture of collaboration, innovation, and operational excellence

Strategic Growth & Expansion

· Plan and execute initiatives for expanding services, programs, and/or physical capacity of the center

· Assess market opportunities and align center offerings with community needs

· Implement new programs and service lines in partnership with corporate leadership

SUCCESS METRICS:

· Utilization rate meets or exceeds target

· Staffing levels and ratios remain in compliance with organizational and regulatory requirements

· Client census and revenue growth align with annual projections

· Team member retention rate meets target

· Clinical outcomes meet quality benchmarks and client satisfaction ratings remain high

COMPETENCIES:

QUALITY AND PRODUCTIVITY:

Be able to provide high quality services, meet or exceed goals, and continuously work to improve upon performance.

PROFESSIONALIM:

Represent Attain ABA in a professional, ethical, and positive manner. Maintain composure and calmness in difficult situations and show good judgement of action towards Clients, families, and co-workers.

ACCOUNTABILITY:

Accept responsibility for actions and seek to improve upon performance if needed. Take initiative to request assistance for training, lack of knowledge or skill, issues with a Client, use or programs, and any other related job duties.

COLLABORATION:

Work well with a team by participating, respecting, and cooperating with others to achieve Client and Company goals. Build and maintain positive working relationships and positive attitude towards others and job duties.

COMMUNICATION:

Communicate effectively and timely via phone, in-person, and email. Reach out to appropriate team member if issues arise, or assistance is needed. Communicate in a professional and appropriate manner.

LEADERSHIP

Provide training, direction, and motivation to co-workers through positive and open communication. Set an example for co-workers and provide timely and appropriate feedback, support, and resources. Seek to improve effectiveness, knowledge, and skills of co-workers.

QUALIFICATIONS:

MINIMUM EDUCATION OR TRAINING EQUIVALENT to:

· Master’s degree

· BCBA Certification state licensure if applicable

· Organizational Behavior Management (OBM) certificate (preferred)

· The equivalent of two plus years prior leadership and center-based experience (preferred)

SKILLS:

· Must excel as a team member, demonstrate flexibility, ability to mentor and improve professional qualifications, and work independently

· Proficient in use of Microsoft Programs and ABA software (Central Reach)

· Consistently demonstrate good judgement and decision-making skills

#hire2

Job Type: Full-time

Pay: From $95,000.00 per year

Benefits:

• 401(k) 4% Match
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Vision insurance

Work Location: In person