Boarding Office Administrator

Hidden Gem Pet Resort is a trusted pet care facility dedicated to offering the highest quality boarding, daycare, grooming, and enrichment services to the Merrimack Valley area. Every member of our staff plays a vital role in creating a positive and welcoming environment for our clients and their beloved companions.

We are seeking a reliable, detail-oriented Office Administrator to support daily operations and help keep our office running smoothly. This role is ideal for someone who is organized, proactive, and enjoys being the go-to person for coordination, communication, and problem-solving.

Required Skills:

• Passionate about pets and committed to delivering outstanding guest service.
• Professional, dependable, and team-oriented
• Strong organizational and time-management skills
• Excellent written and verbal communication skills
• Discreet, reliable, and solution-oriented.
• Familiar with luxury-level customer care standards.
• Brings forward-thinking and creativity to meet the evolving demands of the pet world
• Knowledge/Proficiency of Microsoft Excel and Google Workspace
• Basic knowledge of veterinary vaccines and animal health
• Must be proficient in Kennel Connection or similar CRM's, but willing to train the right candidate

Minimum job responsibilities:

• Manage daily office operations and administrative tasks
• Answer phones, emails, and general inquiries in a friendly and professional manner
• Schedule client appointments, meetings, and maintain company calendars
• Maintain accurate records, files, and documentation
• Handle confidential information with discretion
• Assist with invoicing, data entry, and basic bookkeeping tasks
• Ability to safely chauffeur our clients' dogs to or from their rooms in all-weather
• Ensure office policies and procedures are followed

Minimum availability required:

• 8:00-5:00 5 days a week
• 40 hours/week M-F with some holidays and weekends possible
• Starting wage is $16.50/ hour with minimal experience

Pay will commiserate with experience

• Competitive health and company benefits
• Opportunity to grow to a larger position

Job Type: Full-time

Pay: From $16.50 per hour

Schedule:

• 8 hour shift
• Holidays
• Monday to Friday with occasional weekends

Supplemental Pay:

• Company Bonus Incentives

Ability to commute/relocate:

• Methuen, MA 01844: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year minimum REQUIRED

Work Location: In person

Job Type: Full-time

Pay: $16.50 - $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Professional development assistance

People with a criminal record are encouraged to apply

Application Question(s):

• Do you have any experience working with Kennel Connection?

Experience:

• Microsoft Office: 1 year (Preferred)

Ability to Commute:

• Methuen, MA 01844 (Preferred)

Work Location: In person