Booking Manager

Location: Hamsun Hospitality
Department: Reservations & Front Office
Reports To: General Manager

Job Summary:

The Booking Manager is responsible for managing all reservation activities efficiently, ensuring a smooth booking process, maximizing occupancy, and delivering excellent customer service to guests. This role requires excellent organizational skills, attention to detail, and strong communication to coordinate between guests, front desk, and other departments.

Key Responsibilities:

• Manage all guest reservations and bookings via phone, email, online platforms, and walk-ins.
• Ensure accurate and timely processing of bookings and cancellations.
• Maintain and update reservation system records and availability.
• Coordinate with Front Desk, Housekeeping, and F&B teams to ensure smooth guest arrivals and stays.
• Follow up on guest inquiries and provide prompt, courteous responses.
• Monitor room availability and forecast occupancy to maximize revenue.
• Handle group bookings and special requests with precision.
• Maintain up-to-date knowledge of hotel policies, rates, and promotions.
• Resolve booking conflicts and discrepancies efficiently.
• Prepare daily, weekly, and monthly booking reports for management review.
• Ensure compliance with company policies and procedures.
• Train and supervise reservation staff (if applicable).

Qualifications:

• Proven experience in hotel reservations, booking management, or similar hospitality roles.
• Strong knowledge of reservation software and hotel management systems.
• Excellent communication and interpersonal skills.
• Detail-oriented with strong organizational abilities.
• Ability to work under pressure and multitask.
• Problem-solving attitude and customer-focused mindset.
• Basic computer skills (MS Office, email, booking software).
• High school diploma or equivalent; hospitality degree/certification preferred.

How to Apply:

Please send your updated CV and cover letter to hr@hamsun.pk with the subject line "Booking Manager Application."

Would you like it shortened or translated to Urdu as well?

Job Type: Full-time

Work Location: In person