Bookkeeper

Job Summary:

We are seeking a detail-oriented and organized Bookkeeper to join our team. The Bookkeeper will be responsible for maintaining accurate financial records, ensuring compliance with banking regulations, and supporting day-to-day operations. This role requires strong attention to detail, confidentiality, and proficiency in banking software.

Key Responsibilities

• Monitor and process daily exception items, including NSF and non-post transactions, ACH Suspense File, chargebacks, and other daily monitoring reports; research issues and take appropriate action to resolve account discrepancies. These duties include some of the primary tasks performed but are not all-inclusive and may include other related responsibilities as assigned.
• Provide customer service support by contacting customers regarding overdrawn accounts, assisting with ACH stop payment requests, and handling account-related inquiries both in person and through other communication channels.
• Ensure compliance with federal and state banking regulations, internal policies, and audit requirements.
• Collaborate with other departments to resolve discrepancies and ensure accurate record-keeping.
• Maintain organized records and documentation for audit and regulatory purposes.
• Answer incoming phone calls promptly and professionally, addressing inquiries, resolving issues, and providing information about bank products and services.
• Directing calls to the appropriate department or personnel.
• Support month-end and year-end close processes, including preparation of financial reports.
• Perform other duties as assigned

Qualifications:

• High school diploma or equivalent required.
• Previous experience in customer service, call center, or banking environment preferred.
• Excellent verbal and written communication skills.
• Strong problem-solving skills and attention to detail.
• Ability to multitask and work efficiently in a fast-paced environment.
• Professional and courteous demeanor, with a strong commitment to customer satisfaction.
• Proficiency with Microsoft Office Suite and banking software systems preferred.

Working Environment:

• Office environment within a community bank.
• May require occasional extended hours during peak periods.

Core Competencies:

• Customer-focused mindset with strong interpersonal skills.
• Dependable, punctual, and reliable.
• Ability to handle confidential information with discretion.
• Team-oriented with a positive attitude and willingness to learn.

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Work Location: In person